Under the direction of the operations manager, Network Support Specialist is an IT-focused role that is responsible for executing daily responsibilities related to device monitoring, network troubleshooting, application support, and upgrade project implementation and deployment. An emphasis is placed on assisting in the monitoring and support of A&F's core software and hardware applications. This is a role that demands building strong working relationships with all technical support teams.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Monitoring and support of the store and corporate WAN infrastructure (1,100 stores, plus domestic and international offices)
• Maintaining and support of the wireless network, SAN and VOIP systems
• Incident management of A&F data centers, labs, storage facilities, and disaster recovery facilities
• Staging new and replacement store and corporate network hardware
• Physically installing, maintaining, repairing, and replacing network hardware at local sites
• Monitoring and support of core applications and store functions
• Documenting troubleshooting procedures

What Do You Need To Bring? 

• Bachelor’s degree in computer science/STEM related field, or combination of relevant skills/experience and education 
• Familiarity with Linux based systems and hardware
• Must be able to communicate effectively with highly technical associates and executives
• Experience troubleshooting Cisco and Juniper network equipment
• Technical Services experience in Retail environment a plus
• Ability to navigate technical issues and evaluate risk
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Excellent communication skills

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER