Microsoft 365 Collaboration Engineer

  • Columbus, OH, USA
  • Full-time

Company Description

Abercrombie & Fitch Co. is a portfolio of lifestyle brands including Abercrombie & Fitch, abercrombie kids, Hollister, and Gilly Hicks. Reaching customers across 120+ countries, we strive to create customer-centric, omni-channel experiences for our global customer base.

How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren’t afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F. 

    Job Description

    This individual will be part of a group of engineering professionals responsible for Enterprise Collaboration across the globe.  The Enterprise Collaboration team is responsible for design, implementation, and support of our Microsoft 365 and Unified Communications environments.  The engineers primary focus will be Microsoft 365 administration where they will be expected to be a subject matter expert in multiple systems.  In addition, this individual must be a highly motivated self-starter capable of simultaneously prioritizing and managing a variety of complex project tasks and support activities in a fast-paced environment.

    What will you be doing?

    • Install, configure, and maintain Microsoft 365 tenant, application portfolio and client-side technologies
    • Ability to serve as an escalation point for our Level 2 support and Helpdesk teams
    • Plan and document multi-step complex changes and develop disaster recovery procedures
    • Interest in new technology (mobile applications, video, bots, etc.) and staying up to date with technology roadmaps and feature rollouts
    • Contact and work with vendor support for hardware and/or software problem resolution
    • Be available for rotating 24/7 on-call support

    What will you need to bring?

    • 1-3 years of Microsoft 365 administration including Exchange Online, SharePoint, Endpoint Manager, Teams, Office, Intune, Stream, One Drive, Yammer and other 365 applications

    • Experience with Microsoft Exchange Online and on-premise Exchange SMTP mail routing

    • Proficiency in SharePoint Online in a retail environment

    • Strong working knowledge of Teams administration

    • Ability to write and maintain PowerShell Scripts and scripting environments

    • Demonstrated understanding of networking concepts and troubleshooting experience

    • Basic understanding of DNS, firewall, and load balanced environments

    • Experience working with Microsoft Active Directory both on-prem and in the cloud including OU administration, GPO’s and groups

    • Working knowledge of Microsoft server and workstation operating systems, registry settings, and logging

    • In depth understanding of Microsoft Information Governance

    • Ability to interact with end users to provide technical support and gather feedback

    • Desire and ability to learn and support new technologies

    • Must possess excellent communication skills, both written and verbal

    • Must possess strong organization skills, including a keen attention to detail

    • Minimum 4 year degree required

    • Preferred experience with Microsoft 365 automation and monitoring in an Enterprise landscape

    • Preferred Teams Bot creation and support

    • Preferred Interaction with Microsoft’s Power Platform

    • Preferred Graph API programming

    • Preferred Teams voice and queuing experience

    • Microsoft Certifications and licensing comprehension are a plus

    Additional Information


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