AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

AbbVie is committed to being an industry leader in developing inclusive clinical research programs. To do so, we must deliver customer-centric solutions with patients and sites that enable equitable trial access and enhanced trial experiences. The Patient Engagement Senior Manager within the Patient Inclusion team is responsible for leading and operationalizing innovative strategies to enhance inclusive patient engagement, leveraging digital tools (including the AbbVie Research Collaborative (ARC) / Patient Council (PC) platform) to expand and diversify AbbVie's clinical research network. The role will champion equitable trial access, deliver excellent stakeholder experiences, and drive growth of our patient community.

Responsibilities:

• Own the operational execution of patient engagement within the AbbVie Research Collaborative (ARC) / Patient Council (PC) platform, including managing the inbox, responding to inquiries, curating and distributing monthly newsletters, and designing/executing patient insight surveys and development and maintenance of the overall process.
• Execute pre-defined outreach campaigns by following established schedules, using approved templates, and coordinating logistics for campaign delivery; monitor immediate feedback and report issues.
• Select, manage, and evaluate vendors for patient outreach and advertising, ensuring high-quality results and brand alignment.
• Compile monthly engagement metrics and insight data into standardized report templates, distributing reports via presentation slides to business stakeholders to inform strategy.
• Collaborate cross-functionally, liaising directly with the ARC / PC technology team to organize regular update meetings, track project action items, and ensure follow-up with cross-functional teams based on project plans set by leadership.
• Regularly update internal documentation on ARC capabilities, distribute capability summaries to relevant teams, and collect feedback for process improvements
• Share best practices and learnings across the clinical trial portfolio and external forums to advance AbbVie's leadership in inclusive research.

• Bachelor’s Degree required, Advanced degree is desirable.
• Minimum of 3-5 years of pharma-related/clinical research experience or equivalent
• 3-5 years of study or project management
• Working knowledge of ICH and GCP guidelines preferred.
• Effective written and verbal communication skills for engaging with stakeholders; ability to communicate persuasively with clarity, flexibility, and adaptability to changing requirements; demonstrating resourcefulness and creativity
• Strategic thinker with excellent business aptitude; highly analytical and leverages data to drive the business and continuous improvement
• Excellent collaborator and communicator; able to build cross-functional alignment and manage relationships across geographic locations
• Strong organizational skills and attention to detail for operational execution and vendor management; proactive problem-solving abilities to anticipate and resolve operational challenges
• Demonstrated expertise in patient engagement and ability to foster a culture of inclusive, continuous improvement
• Experience in developing, launching, and refining outreach and patient engagement campaigns desirable

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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