AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Purpose

• This role undertakes projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.
• Applies highly developed specialist knowledge and skills in systems administration, onboarding of Manufacturing, Lab Systems or Shopfloor devices and participate in the optimization of system performance.
• Required to be on standby with on-call availability to resolve systems related incidents.
• Works in a team setting and is proficient in Manufacturing systems, Lab systems, network connectivity and security standards, integration environments between Manufacturing & Lab OT and Enterprise systems.
• Work with the site stakeholders to develop & manage data pipelines & models.
• Able to effectively solve issues as they arise in collaboration with the team. Able to communicate effectively and displays high service level standards.

Major Responsibilities

Business Analysis

• Elicit and analyze business requirements from key stakeholders and work with the team in assessing relevant solutions and their potential impact in the Manufacturing, Lab and Enterprise environments.
• Work with the team to identify key business requirements and objectives to be achieved.

System & Operation Support

• Provide first level support to Operations Users and drive resolution on shopfloor related incidents for BTS supported IT/OT systems.
• Execute crisis management plans (e.g. PIAB, BCP, etc) for identified critical manufacturing & lab systems and assist in the coordination of major systems downtime or disruption events in.
• Performs systems administration support such as user access, user access recertification, systems audit trail review, backup and restore, data archival, shopfloor qualification and coordination of systems patching/systems downtime activities.
• Acts as a Subject Matter Expert for Manufacturing, Lab & Enterprise systems (E.g. POMS, SM12, Empower, OSI PI, SAP).
• Participate in investigation arising out of products or Quality processes, security non-compliance to perform product impact assessment, root cause analysis and to ensure effective corrective action and preventive actions to prevent recurrence.

Projects

• Execute small scale projects or programs. Engage stakeholders on the project's progress and outcomes.
• Execute local projects (includes develop test cases, perform qualification and post support of the change) for Manufacturing, Lab & Engineering.

Continuous Improvement

• Execute plans for process improvement and optimization (e.g. support regulatory requirements, process improvements initiatives, resource assessment, deployment methods and Considerations in generating and translating process improvement ideas into workable concepts)
• Any other responsibilities or tasks as assigned by your Supervisor/Manager.

Education

• A bachelor’s degree in IT, Computer Science, Data Engineering

Essential Skills, Experience, and Competencies (includes Licenses, Credentials)

• Good understanding of system development life cycle (SDLC) as well as SDLC methodologies such as Waterfall, Agile, DevOps.
• Understanding of various programming languages (e.g. C#, Python, R, VBA), database management (e.g. SQL), and network infrastructure is preferred.  
• Familiar with the Extract, Transform & Load process.
• Knowledge in the usage of tools and technology relevant to data & systems analysis
• Ability to exercise agility & flexibility in an ambiguous, diverse & fast-paced environment.
• Good verbal and written communication skills.
• Problem solving abilities
• High degree of initiative, ownership & collaboration to work in a cross-functional setting.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html