At Lumino, we are proud to be a team of skilled professionals dedicated to delivering exceptional patient experiences and high-quality dental care. With over 130 practices across New Zealand, we are deeply connected to the communities we serve. We are committed to supporting our clinicians and ensuring our patients receive the highest standard of care.

Why join our team at Lumino Ponsonby
Located in one of Auckland’s most dynamic suburbs, Lumino Ponsonby is a modern, fast-paced dental practice where patient care is at the heart of everything we do. Our team is known for its professionalism, warmth, and commitment to delivering an exceptional experience at every visit.

Here’s what sets us apart:

• Collaborative environment – Be part of a tight-knit, high-performing team that works together to provide excellent patient care.
• Growth and development – Access opportunities for training and upskilling in both customer service and healthcare admin.
• Balance and stability – A full-time role with structured hours, shared across the team to ensure consistent coverage and work-life balance.
• National support, local feel – Work in a friendly, community-focused practice while being backed by the strength of a leading dental network.

Your key responsibilities will include:

• Greet patients in a warm and welcoming manner, manage check-in procedures, and maintain accurate patient records and scheduling systems
• Availability to work flexible hours is essential, including shifts between 7:15am -5:00pm, late night shift on Tuesday from 7:15-7:00pm, and alternate Saturdays as part of a rotating roster.
• Assist dentists and hygienists during clinical procedures, including instrument sterilization, patient preparation, and chairside support as and when required.
• Schedule appointments, manage the appointment calendar, and communicate with patients regarding upcoming visits and treatment plans
• Handle patient inquiries and concerns with empathy and professionalism, directing complex issues to appropriate staff members
• Process patient payments, manage billing inquiries, and maintain confidentiality of all patient information
• Perform general administrative tasks, including data entry, filing, and correspondence
• Support the dental team by anticipating needs and proactively contributing to a positive patient experience

• Proven experience working in a dental office, medical facility, or customer-facing healthcare environment is preferred, however, full training will be provided for the right candidate with a positive attitude and strong work ethic.
• Strong organizational and time management skills with the ability to multitask in a busy environment
• Excellent interpersonal and communication skills with a patient-centered approach
• Attention to detail and commitment to maintaining accurate records and documentation
• Ability to follow infection control and safety protocols consistently
• Professional demeanor with a friendly, empathetic approach to patient interactions
• Strong communication skills are required to liaise effectively with both internal stakeholders and external stakeholders, including ACC, the Ministry of Health, and other healthcare providers.
• Valid NZ work rights and live locally 

Applying with Us? Here’s What to Expect!

We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox—we’re excited to connect with you!