Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.

We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.

• Elicit, analyse, and manage business requirements by organizing and leading workshops, interviews, and stakeholder meetings across business and technical teams.
• Act as the key liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Define, document, and maintain detailed business and functional requirements using standardized templates and tools.
• Analyse existing business processes, identify inefficiencies, and propose improvements to optimize workflows and organizational performance.
• Develop and maintain business process models, value streams, and analytical documentation using approved modelling methodologies and tools.
• Conduct impact analysis, gap analysis, feasibility studies, and SWOT analysis to support strategic decision-making.
• Collect, analyse, and interpret data to provide actionable recommendations for process optimization and system improvements.
• Diagnose issues in existing systems, perform root-cause analysis, and define requirements for corrective actions and enhancements.
• Support quality assurance activities, ensuring that delivered solutions meet business requirements and agreed specifications.
• Collaborate with UX/UI teams to design and validate low-fidelity wireframes and ensure alignment between user requirements and system design.
• Contribute to user acceptance testing activities, including drafting use cases and validating system functionality against requirements.
• Ensure business requirements are accurately captured, prioritized, and tracked in systems such as JIRA for Agile development cycles.
• Provide Level 2 functional support to end users, analysing and resolving complex issues escalated from the Service Desk.
• Produce, maintain, and continuously update high-quality documentation, reports, and presentations.
• Recommend and implement strategies to streamline processes and enhance operational efficiency.
• Support and contribute to the preparation and delivery of training sessions for end users and team members.

Education & Certifications

• University degree in computer science, information systems, business administration, or a related field.
• Relevant certifications in Business Analysis or related domains are considered an asset (e.g., CCBA or equivalent).

Experience & Knowledge

• Proven experience in business analysis within large organizations and complex information systems environments.
• Strong experience in requirements gathering, stakeholder management, and business process analysis.
• Experience working with Agile/Scrum methodologies and tools such as JIRA.
• Hands-on experience in business process modelling and analysis using industry-standard tools.
• Experience conducting feasibility studies, impact assessments, and gap analyses.
• Familiarity with software quality assurance processes and user acceptance testing practices.
• Experience diagnosing system issues and performing root-cause analysis.
• Knowledge of UX/UI concepts, including wireframing and user-centered design principles.
• Understanding of information systems, ICT environments, and business process optimization.
• Experience working in international and multicultural environments.

Skills

• Excellent communication skills, with the ability to convey complex information clearly to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills in complex business environments.
• Ability to produce high-quality documentation, reports, and business cases.
• Strong stakeholder management and facilitation skills, including leading workshops and discussions.
• Proficiency in business process modelling and analytical tools.
• Attention to detail and adherence to quality and ICT security standards.
• Ability to manage priorities effectively in dynamic and multi-stakeholder environments.
• Strong presentation skills for delivering findings, recommendations, and training sessions.
• Collaborative mindset with the ability to work across multidisciplinary teams.
• Adaptability and proactive approach to continuous improvement and process optimization.