Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

As the Head of Enablement and Governance, you’ll play a pivotal role in shaping how our technology and data teams work, deliver and continuously improve.

In this newly created senior leadership position, you will bring clarity, momentum and discipline to complex environments. You’ll enable better outcomes through clear governance, strong portfolio oversight and trusted executive support, while representing the CTO and helping the organisation move forward with confidence and purpose. 

What you’ll do:

• Lead technology and data operations, process excellence and continuous improvement to support scalable, effective delivery
• Establish and run portfolio, program and PMO disciplines, including prioritisation, dependency management, reporting and benefits realisation
• Operate the front door for technology delivery, embedding common ways of working, demand management and change enablement
• Coordinate IT governance, knowledge management, collaboration practices and organisational change initiatives
• Partner with finance and commercial leaders on technology investment, portfolio financial management and reporting
• Oversee risk and governance reporting, working closely with cyber security, risk and assurance teams
• Act as a delegate for the CTO, representing technology and data at executive forums, steering committees and enterprise governance bodies
• Provide high‑quality executive support to the CTO through briefings, insights, papers and follow‑up that drive clear decisions and accountability
• Lead and develop teams spanning operations, process improvement, PMO and governance

To be successful in this role, you'll bring: 

• Strong proven experience in chief of staff/business manager/senior adviser roles or technology and data delivery assurance and portfolio leadership. 
• Strong judgement with the ability to advise executives, prioritise effectively and drive execution across complex environments. 
• Excellent written and verbal communication, with the ability to synthesise complex issues into clear options and recommendations. 
• Confidence operating in executive, steering committee and governance forums. 
• Highly developed stakeholder management, influence and organisational awareness. 

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.