Fairness feels good 

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. 

Make a Meaningful Impact – Help Australia Fight Scams Through Education

As scams continue to evolve and impact Australians, AFCA is launching a major enterprise initiative to uplift scam‑related capability across our organisation. We’re looking for a Senior Training Consultant to lead the learning and training strategy that will support this vital work.

This is initially a 12-month fixed term role.

About the Role

As our Senior Training Consultant, you will be the subject‑matter expert responsible for shaping, designing, and delivering AFCA’s end‑to‑end learning experience for our Scams EDR project.

You’ll work with a talented, fun and collaborative team to create innovative, high‑quality training that empowers our people to better support consumers and financial firms.

Key Responsibilities

• Develop and deliver a comprehensive learning strategy and training roadmap for the Scams transformation program.
• Conduct training needs analysis using insights from change impact assessments.
• Design and develop engaging content across multiple learning modalities (F2F, hybrid, virtual).
• Build workshops ranging from 90‑minute sessions to multi‑day programs with pre‑ and post‑learning components.
• Partner with SMEs to translate complex information into accessible, scalable learning outcomes.
• Continuously iterate and enhance training materials using feedback and testing.
• Provide specialist advice on instructional design, learning best practice, and digital learning techniques.
• Identify opportunities to uplift AFCA’s learning offering and ensure training is impactful, future‑ready and user‑centric.

If you're passionate about learning design, thrive in a fast‑paced transformation environment, and want your work to have community impact, this role is for you.

You will ideally have the following:

• several years’ experience in training, learning design and digital content development.
• Proven ability to build end‑to‑end learning plans, roadmaps and storyboards.
• Expertise across adult learning principles, blended learning and instructional design best practice.
• Experience delivering training in large or complex transformation programs.
• Proficiency with authoring tools and digital learning technologies (e.g. Articulate, Adobe Creative Suite, Camtasia, Snagit).
• A strong visual design sensibility and a creative, user‑centric mindset.
• Excellent stakeholder engagement and the ability to collaborate across diverse teams.
• A proactive, self‑driven approach with the ability to manage multiple projects simultaneously.
• Working knowledge of Change Management and Project Management methodologies.

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.