Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. 

Led by Lead Ombudsman Heather Gray, the Superannuation decision-making team at AFCA is focused on complaint resolution and on engaging with regulatory, industry and consumer group stakeholders in tackling important issues affecting superannuation funds and their members.

We are looking for a Sessional Ombudsman to join our busy and collegiate decision-making team to help resolve superannuation disputes. You will work on a “per-engagement” basis.  Our sessional Ombudsmen provide expert “on demand” support as part of a pool of talented dispute resolution professionals, who have ongoing access to AFCA resources, specialists and support.  These flexible engagements can be as short as one day a week for several months or longer, or a few days per week or month depending on your availability. 

The role will suit senior legally qualified professionals with a strong track record of significant achievement and a background in the superannuation sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role that contributes to good outcomes and helps drive improvements in the sector.

Reporting to Lead Ombudsman, Superannuation, Heather Gray, your role will be to make decisions about complaints, individually or as part of a panel, in accordance with the law, relevant trust deeds and insurance policy terms and the AFCA rules.

This is initially a Board appointed, fixed-term role for a period of 3 years and can be performed remotely if that is your preference. 

• Legal qualifications and a significant track record of achievement at senior executive level within the superannuation industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private legal practice
• Sound knowledge of superannuation law, regulatory guidance and industry practice
• Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear focus on outcomes
• A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the superannuation sector and the broader community
• Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny
• You are efficient when working on a per engagement basis and know when to pivot between working independently or collaboratively, with and through others. 

Additional information 

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 

• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 

• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.