As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.

The role of Executive Assistant will support a Lead Ombudsman in the Small Business and Transactions team and the EGM of Policy, with responsibility for administration, diary management, coordination and proactive executive support. The role is based in our state-of-the art newly refurbished Sydney CBD offices. 

Typically, in this role you will:

• Provide extensive diary coordination including management of operating rhythm and cadence.
• Coordinate meetings including room booking, agenda, organising attendees/ speakers, pre-work and printing collateral, IT, catering, actions/ minutes.
• Organise travel and itinerary including travel to/from airport, flights, accommodation, reservations.
• Manage people and finance administrative activities from recruitment and onboarding, through to offboarding, as well as purchase orders, payment of invoices, credit card reconciliation and support budget management.
• Prepare draft communications, cascade relevant information, manage email and other correspondence.
• Prepare draft papers, presentations for external and internal engagements, training collateral, reporting, as well as formatting, printing, distribution.
• Coordinate celebrations, recognitions, engagement initiatives, milestones, social calendar
• Support cyclical business activities, such as business planning, performance and development, engagement surveys.
• Support the wider team, other EA’s and projects as required.

To be successful in this role, you’ll come equipped with:

• Exceptional written and verbal communication abilities.
• A self-leader with the capacity to thrive independently in a dynamic, ever-evolving environment, coupled with outstanding problem-solving and critical thinking skills.
• Proven expertise in strategic planning, prioritising tasks, and meeting tight, conflicting deadlines.
• A proactive approach, keen on finding swift solutions.
• An ability to navigate and engage with various corporate functions.
• An ability to cultivate strong and positive relationships across the business and within your teams, to encourage cooperation and collaboration that will enable you to fully support your leaders and the wider executive team.
• A commitment to teamwork, with a readiness to assist fellow Executive Team Assistants as the situation demands.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 

• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 

• Accredited as a Family Friendly Workplace 

• Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you. 

• Progressive and inclusive leave entitlements, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development. 

• Not For Profit salary packaging benefits. 

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

To apply:

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at [email protected]. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.

AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.