Yggdrasil is a provider of superior online gaming solutions for iGaming operators. The business was founded in 2013 and is today one of the industry’s most respected and acclaimed suppliers. In 2019 Yggdrasil introduced the three pioneering value propositions; YG Franchise, YG Masters and YG Game IP, of which the last two are powered by Yggdrasil’s enabling technology solution GATI (Game Adaptation Tool & Interface). Since its inception, Yggdrasil has embarked on a rapid growth trajectory enabled by a strong corporate culture focused on innovation, creativity, quality and technology leadership. 

Join our team as a passionate Client Success Manager (Russian Speaking) to lead and innovate within our Games Portfolio! We’re on the hunt for a dedicated professional who can build and maintain strong relationships with our clients, ensuring their success with our games and products.

 What You'll Do:

• Develop and maintain strong relationships with assigned customers, serving as their trusted advisor.
• Understand customer goals and proactively identify opportunities to help them achieve success and maximize revenue.
• Collaborate with product and support teams to ensure smooth game launches and address customer inquiries effectively.
• Conduct regular check-ins and business reviews with customers to gather feedback and identify opportunities for improvement.
• Develop and execute strategic account plans to drive growth, including upsell and cross-sell opportunities.
• Monitor customer websites to identify trends and proactively address potential issues.
• Advocate for customer needs internally and provide insights to inform product development, marketing, and sales strategies.
• Travel to meet customers and attend gaming conferences.

Who You Are:

• Fluent in Russian.
• Experienced in customer success or a related field.
• Strong interpersonal and communication skills.
• Ability to understand customer needs and develop strategies to meet them.
• Proactive and able to manage multiple tasks and projects.

 Extra Points For:

•  Experience with gaming or technology companies.
• Understanding of account management and customer relationship management (CRM) tools

Perks and Benefits:

• Gym Membership: Embrace a healthy lifestyle with our fully sponsored gym membership — because health is wealth!
• Wolt Vouchers: Enjoy delicious meals delivered to your doorstep with monthly Wolt vouchers.
• Hybrid Working: Experience the best of both worlds with our flexible hybrid working model.
• Leadership Development: Be one of the 25% of employees selected annually for our exclusive Leadership Development Program, offering targeted training and mentorship to boost your career.
• Private Healthcare: Access top-tier private healthcare services for you & your family.