Customer Success Manager
- 9 Appold St, Hackney, London EC2A 2AP, UK
Yapily (www.yapily.com) is a well-funded, dynamic and forward-thinking fintech start-up which is proud of its strong technical background. We have had some major achievements in the last six months including growing from 18 to 45 employees and raising our Series A led by Lakestar.
Due to our rapid expansion and strong business growth we’re looking for a Customer Success Manager to join our Customer Success Team to assist managing our mid-level customers and ensuring their success with Yapily.
Do you have a proven customer success experience within the Financial Technology industry? Do you have strong presentation and communication skills? Do you take a proactive approach and you are very hands on? If you are also positive and energetic, join us.
Act as the evangelist for Yapily within our existing clients and build strategic relationships from C-suite down
Seek new business opportunities within existing accounts and be comfortable increasing the usage within clients.
Help shape the product offering in response to our customers’ needs and strategic plans
Be prepared to roll sleeves up and sell as part of a scale up
Able to hit the ground running
- 2+ years’ experience managing accounts in SaaS financial technology software company
Account management experience at C-suite level within corporates, banks and Fintechs is preferable
Track record of overachieving target as an individual contributor
Entrepreneurial and motivated spirit with hunger for new challenges
Good understanding of main technologies, trends and concepts
Takes a proactive approach to identifying new business opportunities
Experience and proven ability of representing a company to all customers, suppliers and authorities.
This is a fantastic opportunity to join a fast growing company. At Yapily, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community! Get in touch!