xUnlocked (www.xunlocked.com) is an edtech scale-up. We are an on demand video-delivered B2B platform with two core products: Sustainability Unlocked and Finance Unlocked. Our platform delivers 1,000s of premium learning modules, all created in-house with 200 world leading expert practitioners and servicing 75 clients globally including the likes of Santander, BNP Paribas, Airbus and GSK.

We are also a B-Corp, focused on making a positive social impact through the power of education.

Who we are looking for

We're seeking an ambitious Account Manager with a proven track record in closing sales, specifically in expanding (through uncovering upsell and cross-sell opportunities) and renewing client accounts within the B2B sector, preferably in EdTech or related industries. 

With 4+ years of experience, the ideal candidate will report to the Chief Revenue Officer and play a crucial role in driving revenue growth by maximising the value we deliver to our existing client base.

• Strategic account planning: Create and execute strategic account plans, including setting sales renewal and expansion goals, planning strategic initiatives, mapping key stakeholders, and identifying new growth opportunities within existing accounts.
• Strategic account growth: Identify opportunities for upselling and cross-selling within existing accounts, and effectively close new opportunities to maximise account value.
• Sales planning and execution: Develop and execute strategic plans to achieve expansion targets from existing accounts, including execution of account-based marketing campaigns.
• Renewal management: Ensure the timely and successful renewal of services for existing clients. This often involves negotiating contracts and terms of service.
• Client relationship management: Build and maintain strong, long-lasting customer relationships through regular communication, understanding client needs, and ensuring high levels of customer satisfaction, working closely with a Customer Success Manager..
• Voice of customer: Understand client needs and collaborate with product and content teams to tailor solutions which support account expansion efforts.
• Collaboration and coordination: Work closely with the sales, marketing and customer success teams to align strategies and ensure a cohesive client journey.
• Problem-solving and support: Address and resolve any issues or challenges that clients face with the product or service. This involves coordinating with support teams and ensuring a timely resolution of problems.
• Reporting and analytics: Keeping track of account metrics and reporting on account status. This includes analysing data to identify trends, opportunities, and areas for improvement.
• Market and competitor analysis: Staying informed about market trends and competitor activities. This knowledge can help in adapting strategies and identifying new opportunities within accounts.
• Playbook and processes: Develop and implement repeatable playbooks for account management processes including: 
  • identifying opportunities to develop new training materials
  • creating processes and documentation to optimise the customer success efforts
  • selecting and deploying tools to continually enhance scalability of efforts as needed.

Must haves

• Proven track record in sales, with a focus on account management and business development.
• Deep understanding of the Enterprise SaaS business model.

Non-essentials, but “nice to haves”

• Experience working in an Edtech, Sustainability, Finance, or a B2B  learning environment
• Bachelor’s degree in Business Administration, Marketing, Education, or a related field.
• Track record of delivering value to complex enterprise customers with large employee bases.

About you

• Excellent relationship building, communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work cross-functionally and influence without direct authority
• Experience with CRM software for customer success.
• Data-driven mindset with proven ability to derive insights from analytics.
• Proven experience working with C-Suite stakeholders and managing complex relationships.
• Confident, presentable and able to represent xUnlocked as required.
• Comfortable working in an entrepreneurial environment, and able to tailor approaches to meet the needs of the business as it grows.
• Not above getting involved doing the small or sometimes tedious tasks if they help keep the company on the path to success.
• Empathetic and able to build solid and long-lasting relationships both internally and externally.
• Passion for sustainability, Edtech and making a lasting impact on the world.

Our offer

As well as the usual things you’d expect (statutory pension contributions, 25 days holiday, EMI options, competitive salary) we also offer:

• Commission scheme
• Hybrid working - you will primarily work remotely but will also join the full team in central London for a minimum of two days every two weeks
• Co-working credits - you can work from a location of your choice for up to four days per month
• Working from home - we provide the equipment you need to do your job well, plus a one-off allowance to make your home setup comfortable
• Team activities - we host regular in-person team meals and activities
• Private healthcare - we provide a healthcare cashback scheme with Medicash covering medical, dental and other healthcare expenses
• Enhanced parental leave - we are proud to offer flexible enhanced parental leave for both parents
• Giving back - we allow up to two days of paid volunteering time per year to support a cause of your choice and regular team volunteering activities organised by the company

Our vision and values

A strong culture is vital to us, and we look for people who share our values, which are:

• Inspire learning: We invest in our own learning and growth and inspire our learners and customers to grasp all available opportunities.
• Do the right thing: We consider how our decisions and choices affect all stakeholders; we believe in the power of education to empower more competent, skilled professionals and a more inclusive and sustainable world. As a public commitment to this, we are a certified B-Corp.
• Relentlessly progress: We have a strong sense of accountability and act as owners. We go the extra mile, both personally and for the team, consistently striving to innovate to help the company, customers and learners.
• Deliver simplicity: We take pride in meeting customer and learner needs with simple solutions, meaning we must often navigate complexity to deliver clear and focused outcomes ultimately.

Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can discuss how we can best support you and any adjustments needed. All interviews in the early stages will be virtual.