xUnlocked is a B2B edtech scale-up, operating a video-based learning platform with two core products: Sustainability Unlocked and Finance Unlocked. Our platform hosts thousands of premium learning modules developed in-house by 200 expert practitioners, serving 75 global clients, including organisations such as Santander, BNP Paribas, Airbus, and GSK. As a B-Corp, we are dedicated to creating a positive social impact through education.

We're seeking a dynamic early-career Associate Product Manager looking to grow their experience and join our team to help us manage our market-leading learning platform. We are looking for a bright candidate to work with us on product management, business data analysis, customer data and communication. 

Reporting to a Senior Product Manager, the right person will play a pivotal role in shaping our product offerings, driving innovation, and ensuring the success of our educational platform.

Qualitative and quantitative data actively drive our entire business, so this role will have to go beyond just analysing - you are expected to make recommendations for improvements proactively and have a crucial role in shaping our product strategy. This role will also help bring those recommendations into our product roadmap and deliver them to our customers. 

This is an ideal role for someone looking to step up to greater challenges. The person who fills this role will have the opportunity to grow with the business into more senior roles like Product Manager or Senior Product Manager as the team grows.

Your responsibilities will include:

• Assist with developing the product roadmap to improve the online customer experience.
• Filter requirements from multiple stakeholders throughout the business and help the prioritisation process.
• Documenting and specifying requirements into epics, projects and stories with the team.
• Reporting and analysis of all on-site behaviour and monitoring product performance.
• Conduct market research to identify trends, customer needs, and competitive landscape, translating insights into actionable product strategies.
• Champion user-centric design principles and work closely with the design and development team on product features.
• Propose, prepare and monitor A/B tests; analyse test results and use findings to drive strategy.
• Help produce product collateral for all new features for business and customer use cases.
• Help with customer success and interactions. Support the sales and marketing teams in bringing automation and personalisation to every piece of customer communication.

• At least two years of experience in product management for tech projects.
• Experience working in a fast-paced, cloud-first environment.
• Proven ability to manage processes and product issues of broad scope and variety
• Confident building and maintaining effective working relationships across departments
• Experience in coordinating across multiple senior stakeholders with competing priorities
• Some knowledge of web tools: Web analytics (e.g. GA, Mixpanel), Agile product management (e.g. Jira, Tello),  A/B testing tools (e.g. Optimisely, Google Optimise) and communication (e.g. Slack, MS Teams)

Nice to haves include:

• Excellent analytical skills using Excel or Google Sheets
• Experience working in an agile scrum environment
• Any experience with HTML/CSS or SQL

About You

• You understand how to balance between being data-driven and customer-centric
• You have excellent communication and writing skills and enjoy talking to people.
• You are happy to roll up your sleeves and get stuck into whatever is needed to help the business, our clients and our learners.
• You are proactive and don’t wait to be told what to do (we're not fans of micromanagement).
• You have a passion for lifelong learning; you recognise your weaknesses and always look to improve.
• You enjoy working in a team and being part of something bigger than yourself.
• You are a creative problem solver who wants to approach our challenges with fresh thinking and is unafraid to challenge the status quo.
• You are a nice person.

Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can discuss how we can best support you and any adjustments needed. Most interviews will be conducted virtually.

Hiring Process

1. Submission of application including qualifying questions (applications with those left blank will not be considered)
2. Initial short introduction call with a team member (~25mins call)
3. A preset task with a follow-up interview with the Hiring team (~1-hour task and ~1-hour call)
4. Values interview with one or two others from the Company (~25mins call each)
5. Final meeting with Hiring Manager (~30 mins) 

Our Offer

In addition to competitive salary and benefits, xUnlocked offers a stimulating and inclusive work environment. Our comprehensive benefits package includes:

• Hybrid Work Model: Remote work combined with regular in-person collaboration sessions in central London, for a minimum of two days every week.
• Working from home: We provide the equipment you need to do your job well, plus a one-off allowance to make your home setup comfortable.
• Professional Development: Continuous learning opportunities and growth prospects.
• Health and Wellness: Private healthcare, parental leave benefits, and paid volunteering time.
• Company Culture: Emphasis on values such as curiosity, integrity, progress, and simplicity.
• Team activities: we organise monthly team meals and activities
• Giving back: We allow up to two days of paid volunteering time per year to support a cause of your choice and regular team volunteering activities organised by the company.

Our Vision and Values:

A strong culture is vital to us, and we look for people who share our values.  These guide how we work together as a team, as well as with our clients, suppliers, and all other stakeholders: 

• Inspire curiosity: We invest in our own learning and growth and inspire our learners and customers to grasp all available opportunities.
• Do the right thing: We have strong morals and consider how our decisions and choices affect all stakeholders; we believe in the power of education to empower more competent, skilled professionals and a more inclusive and sustainable world.
• Relentlessly progress: We have a strong sense of accountability and act as owners. We go the extra mile, personally and for the team, consistently striving to innovate to help the company, customers and learners.
• Deliver simplicity: We take pride in meeting customer and learner needs with simple solutions, meaning we must often navigate complexity to deliver clear and focused outcomes ultimately.