Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 55,000 restaurant and retail partners as well as with over 75,000 courier partners across 23 countries and 250 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

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Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Role Background

In this position the individual works to grow and develop Wolt’s portfolio. The Sales Development Manager (also known as Account Manager) drives and manages profitable growth of Wolt by improving performance of portfolio restaurants and retail. This individual works closely with various stakeholders locally and across Woltwide regions and acts always in Wolt’s best interest. This being said, the individual first and foremost enables our operations to be successful.

In this position, the employee needs to have a complete overview of the company's financial operations, most influential partners, key KPIs. He/she uses most tools at a high level (including Excel, Ops Tools, Looker). Ability to prioritise and optimize tasks so that most of his/her time is spent managing Partners in their portfolio. 
 

The Employee’s duties and responsibilities include among other things: 

• Manage Wolt's portfolio and enhancing the value from it

• Ensure our portfolio reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks

• Successfully onboard venues into the Wolt platform campaigns & support all the processes – sourcing, negotiation, creating tailor made promotions using all available sources as data analysis and overall Wolt’s strategy guidelines, analyze the campaign outcomes and ensures that partners understand it & have enough information to decide about running next campaign

• Develop Wolt ́s partners and their business by using our collected user data

• Provide high-level consultation to our partnerships regarding improvements, quality checks and creative strategies, and help partners reach their goals

• Conduct market analysis to understand competition and customer needs

• Work closely with our operations and support teams to ensure best practices and follow up of partners

• Always learn and study new tools and processes

• Communicating with accounts to ensure that all their needs are understood and addressed

• Building strong partner relationships to maintain existing business

• Resolving complaints and keeping track of all processes that pertain to the client’s desires

• Calculating and analyzing the financial and other impacts of the projects by using Excel, Looker, Ops Tools

• Being able to understand the company’s goals and able to prepare a financial and operational plan to work towards them

• Not only following his / her manager’s instructions but being able to work independently, delivering results

• Chairing and organising meetings both internally and with external partners. 

• Solid experience from a previous account management.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Experience from using analytics platforms or strong Excel skills.
• Structured, detailed and service-oriented.
• Passion for restaurant and retail industry
• Experience from working with a CRM system is a plus.
• Fluent in Estonian and English. Fluency in Russian language is considered a plus, but not a strict requirement.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

If you have any further questions about the position before submitting an application, you can turn to:

Vladimir Stankovic, Talent Acquisition Partner, [email protected]

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!