WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Title: Senior Associate – Cash Application Department: Finance Operations / Accounts Receivable Reporting To: Team Leader / Assistant Manager – Operations

Role Summary

The Senior Associate - Cash Application is responsible for accurately applying customer payments, researching unapplied cash, resolving payment discrepancies, and ensuring timely reconciliation of accounts. The role requires close coordination with internal stakeholders, clients, and banking partners to maintain cash application accuracy and support overall accounts receivable operations.

Key Responsibilities

Process and apply customer payments received through ACH, Wire, Check, Credit Card, and other payment methods. Research and resolve unapplied cash, short payments, overpayments, and duplicate payments. Perform daily bank reconciliations and ensure timely cash postings. Investigate payment exceptions and coordinate with relevant teams for resolution. Maintain compliance with established SOPs, internal controls, and audit requirements. Review and validate payment remittance details to ensure accurate allocation. Support month-end closing activities related to cash application and accounts receivable. Prepare operational reports, dashboards, and MIS for management review. Identify process improvement opportunities and contribute to automation initiatives. Provide guidance and support to junior team members on process-related queries. Collaborate with Collections, Billing, Customer Service, and Treasury teams to resolve customer account issues. Ensure adherence to service level agreements (SLAs), quality standards, and productivity targets.

Required Skills & Qualifications

Bachelor's degree in Commerce, Finance, Accounting, or related field. 2-5 years of experience in Cash Application, Accounts Receivable, or Order-to-Cash (O2C) processes. Strong understanding of cash posting, reconciliations, and AR processes. Experience with ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics. Proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, and basic reporting. Strong analytical, problem-solving, and attention-to-detail skills. Excellent communication and stakeholder management abilities. Ability to work in a fast-paced operational environment and manage multiple priorities.

Preferred Qualifications Experience in shared services or BPO environment. Knowledge of O2C metrics and controls. Exposure to automation tools and process improvement methodologies. Experience handling complex cash application exceptions and escalations.

Bachelor's in commerce