WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Meet Productivity, Quality targets and all other SLAs effectively.• Plans, directs, supervises and evaluates work flow• Coordinates work activities to achieve the volume expected • Co-ordinate with clients for queries & cascading of customer updates • Timely response to all customer emails and all internal emails/reporting requirements• Partners with team members to build skills, providing coaching, mentoring and personalized development plans.

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