Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally.

As a Customer Success Associate at Wizikey, you will play a crucial role in ensuring the satisfaction and success of our valued customers. This entry-level position is an excellent opportunity for someone with a strong commitment to exceptional customer service, excellent communication skills, and a knack for working with numbers. You will work closely with our Customer Success team to support our clients and contribute to their overall success.

Job Description

• Customer Communication: Develop and maintain strong, positive relationships with our customers through effective communication via email, phone calls, and other channels.
• Customer Support: Assist in addressing customer inquiries, resolving issues, and providing timely solutions to ensure their satisfaction.
• Data Analysis: Analyze customer data and metrics to identify trends and opportunities for improvement, and share insights with the team.
• Product Knowledge: Develop a deep understanding of Wizikey's products and services to effectively guide customers on how to maximize their benefits.
• Onboarding: Assist in the onboarding process for new customers, ensuring a smooth transition into using our services.
• Feedback Collection: Collect feedback from customers and relay it to the appropriate teams for product and service enhancements.
• Documentation: Maintain accurate records of customer interactions and feedback in our CRM system.

Qualifications

• Bachelor's degree in Business, Marketing, Communication, or a related field.
• 1+ years of experience in managing teams across sales, success, support, and other cross-functional teams
• Excellent written and verbal communication skills.
• Strong analytical and numerical abilities.
• Passion for providing exceptional customer service.
• Ability to work collaboratively in a team environment.
• Highly organized and detail-oriented.
• Eagerness to learn and adapt in a fast-paced environment.
• Previous experience or internships in customer service or related fields is a plus, but not mandatory.

"Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"