Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Westgate Resorts is seeking an enthusiastic and experienced Excursion Captain to lead and manage our resort's adventure and tour activities. The ideal candidate will be passionate about delivering exceptional guest experiences, have extensive knowledge of local attractions, and possess strong leadership skills.

As Adventure & Excursion Lead, you will:

• Plan, organize, and lead a variety of excursions and activities for resort guests, ensuring safety and enjoyment
• Provide informative and engaging commentary during tours, sharing knowledge about local history, culture, and points of interest
• Ensure all excursions comply with safety regulations and company policies
• Train and supervise excursion staff, ensuring high standards of service and professionalism
• Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively
• Collaborate with the resort’s management team to develop new and innovative excursion offerings
• Maintain and manage excursion equipment, ensuring it is in excellent working condition
• Keep accurate records of excursion bookings, attendance, and guest feedback
• Assist in marketing and promoting excursions to guests, maximizing participation and revenue

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• High school diploma or equivalent; a degree in hospitality, tourism, or a related field is preferred
• Proven experience in leading tours or outdoor activities, preferably in a resort setting
• Strong leadership and interpersonal skills with the ability to motivate and manage a team
• Excellent communication skills, with the ability to engage and entertain guests
• Knowledge of local attractions, history, and culture
• Ability to handle multiple tasks and work in a fast-paced environment
• CPR and First Aid certification (or willingness to obtain)
• Ability to work flexible hours, including weekends and holidays
• A valid driver's license and a clean driving record

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.