Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

The Document Management Supervisor is responsible for overseeing the daily operations of the document management department, ensuring all documentation is processed accurately, efficiently, and in compliance with company standards.

This role partners closely with Corporate Sales Support, Remote Online teams, and other business partners to streamline processes, improve workflow efficiency, and ensure timely completion of transaction-related documentation.

The ideal candidate will bring strong leadership skills, document management experience, operational expertise, and a passion for continuous improvement.

What You Will Do:

• Lead, mentor, coach, and develop the Document Management team
• Assign work based on team capacity, priorities, and deadlines
• Conduct team meetings, provide performance feedback, and support employee development
• Resolve day-to-day operational challenges and employee concerns
• Foster a positive, accountable, and customer-focused team environment
• Oversee daily document processing activities to ensure accuracy and timeliness
• Ensure all required documentation is submitted and completed according to established timelines
• Review workflows and maintain compliance with company policies and procedures
• Monitor operational performance and service-level expectations
• Maintain expertise in document management standards and compliance requirements
• Identify workflow gaps and operational inefficiencies
• Implement process improvements and best practices
• Ensure adherence to legal, company, and regulatory requirements
• Track quality standards and implement corrective actions when necessary
• Support departmental initiatives designed to improve efficiency and customer service
• Partner with Corporate Sales Support to facilitate proposal and sales processes
• Collaborate with Remote Online teams to ensure transaction documentation is completed accurately and on time
• Communicate effectively with leadership and internal business partners
• Serve as a key resource for document management policies, procedures, and workflow support

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• 1+ years of experience in document management, records management, administrative operations, contract processing, or office administration
• Experience coordinating workflows and managing multiple priorities
• Strong customer service and organizational skills
• Previous supervisory, team lead, or management experience
• Experience in document processing, records management, timeshare, hospitality, mortgage, title, finance, legal, or corporate administrative environments
• Experience monitoring productivity metrics and improving operational performance
• High School Diploma or GED required
• Additional education in Business Administration, Operations Management, or related fields is a plus

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.