Patient Support Representative- LONGVIEW, TX (Bilingual in Spanish Preferred )

  • 1107 E Marshall Ave, Longview, TX 75601, USA
  • Full-time

Company Description

At Wellness Pointe, everyone will receive an exceptional quality of care. The center has expanded into a multifaceted clinic that offers obstetrics, pediatrics, general medicine, family planning, and dentistry. Some of the other services offered by our well qualified staff include education, intervention, and management of the many social issues that impact our community. Everyone is treated in complete confidence. Medicaid, Medicare, and most private health insurance is accepted.

Job Description

In this role, the Patient Support Representative will obtain demographic, insurance, and medical information while maintaining patient satisfaction and a good image for the company. Effective completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

Primary Functions: (Patient Support Representative/ Reservation Center)

• Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
• Scheduling patients into applicable medical appointments.
• Transferring patient calls to appropriate departments.
• May create and run miscellaneous reports as directed by the Reservation Center Lead and/or the Patient Support Representative III.
• Inputs patient registration information into computer system and verifies accuracy of data entered.
• Prepares required forms for signature by patient or family member as needed.
• Requests and collects co-pays and deposits, and issues receipts at time of payment as needed.
• Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.
• Communicates with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.
• May verify patient insurance coverage and obtain and track authorizations for procedures to be performed.
• Carries out other duties as assigned.

Physical Requirements:

Requires sitting, standing and walking for extensive periods of time.  Requires working under stressful conditions or working irregular hours. 

The employee frequently is required to reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to work with a moderate noise level in the work environment is required.

The occupant may, at times, lift and/or move objects up to 30 pounds. The noise level in the work environment is usually moderate.



High School diploma or GED equivalent.
• Minimum six (6) months customer service or office/administration environment experience.
• Requires a valid Texas Driver's License, appropriate driving record and auto
liability insurance that meets the minimum required by State of Texas statute.
• Mental and physical health sufficient to meet the demands of the position.
• Must be able to adhere to all client related policies and procedures including confidentiality.

Required Skills:

• Pertinent questioning and listening skills that support effective telephone etiquette.
• Demonstrated human relation and effective communication skills a must
• Experience with EMR software preferred.
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• The ability to work effectively under pressure.
• Superior organizational and problem solving skills
• Spanish speaking preferred but not required


Additional Information

Wellness Pointe is an Equal Opportunity Employer.