Essa posição é para atuar em regime presencial, em Indaiatuba, São Paulo.

Who will you be working with?

The Helpdesk team is part of the Reliability Integration team, made up of analysts specialized in remote and in-person support, meeting the demands of projects and the Operational Control Center within the clients' website.

How will you make a difference?

As a member of the Helpdesk team, you will be responsible for ensuring the availability of systems and products implemented in the project, supporting the customer. It will have an interface with all segments of the project, guaranteeing the execution of tests, support and analysis, bringing excellent results in deliveries.

What do we want to know about you?

• Completed or ongoing degree in Information Technology or Engineering;
• Developed analytical capacity;
• Knowledge in systems automation (desirable);
• Knowledge of railway operations (desirable);
• Previous experience in customer support;
• Ability to analyze algorithms;
• Effective oral and written communication skills; ability to articulate clearly and concisely.
• Intermediate English;
• Advanced experience in office suite. (Word, Excel, Project...);
• Availability for occasional travel.

What will your typical day look like?

• Work on a scale basis (6x2) at the client's site;
• Assist in the reliability of the railway control system;
• Analyze open incidents for failures reported by the customer;
• Collect logs for Analysis;
• Collect reliability information to prioritize fault correction;
• Prepare system reliability monitoring reports;
• Configure copies of logs and prints from servers/panels in production;
• Analyze alarms from the IT monitoring tool;
• Train and pass on knowledge about the implemented infrastructure to the client;
• Work closely with internal segments and customers to identify and resolve problems;
• Participate and lead meetings on failure analysis discussions together with the client.

Benefícios:

Na Wabtec, pessoas estão em primeiro lugar. Por isso, cuidamos para que nossos funcionários se sintam valorizados e tenham as ferramentas necessárias para prosperar. Ao se juntar a nós, você terá acesso a uma série de benefícios pensados para promover seu bem-estar e desenvolvimento. Confira o que oferecemos para que você se sinta parte de uma empresa que apoia sua jornada profissional e pessoal:

• Assistência Médica extensível a dependentes (cônjuge e filhos).
• Assistência Odontológica extensível a dependentes (cônjuge e filhos).
• Participação nos lucros e resultados.
• Previdência Privada.
• Política de Alimentação de acordo com localidade.
• Seguro de vida.
• Programa de Assistência ao Empregado: orientação psicológica, jurídica, financeira e assistência social.
• Headspace – aplicativo focado em saúde mental.
• Cartão ou Cesta de Natal aos funcionários de acordo com localidade.
• Presente de Natal para filhos de até 11 anos de idade.
• Licença maternidade estendida.
• Programa para Gestantes e Bebês.
• Política de incentivo a idiomas.
• Programas de Mentoria e acesso a plataforma de treinamento.
• Wellhub.
• Auxílio farmácia.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.