Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Global Product organization delivers the holistic product strategy for Visa and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

The Portfolio Operations team is accountable for driving transparent and consistent portfolio management practices to ensure the highest impact investments are prioritized, and those investments deliver on the expected value to our clients and fit for market.

We are seeking for a team player, self-starter who enjoys solving problems, thrives on process optimization, using data to drive insights and make sound recommendations, influencing stakeholders to bring consistency and alignment, and who wants to successfully impact the future growth of Visa.

Job Description

As we transform the way we design and build products at Visa, and better align our Product and Technology teams, our big focus is on portfolio management and ensuring we prioritize the right investments with the highest ROI, and products are performing as expected for our clients and the market.  This includes shifting the organization towards more transparency into portfolio management practices and leveraging data to drive strategic decision-making and product improvements.

This role will report to the Senior Director of Portfolio Operations and will focus on two main areas as part of that transformation: (1) building the product performance scorecard and (2) developing and enhancing an optimized reporting process that combines people, tools, technology and data into the scorecard to support our Product and Technology organization and Visa’s growth strategy.  For the product performance scorecard, this person will be responsible for establishing the metrics, framework, and taxonomy, in close partnership with cross functional partners including Product, Technology, Sales, Finance and Client Services teams.  For the reporting, this person will identify reporting priorities and define requirements to build, enhance and manage the scorecard.

The ideal candidate will be a structured, critical thinker with excellent communication skills and attention to detail. This person can make the complex simple.

Experience in program or portfolio management, product development/management, management consulting, or business strategy/operations is a plus.

The ideal candidate is thoughtful, curious, and analytical with a desire to make an impact. Experience in today’s complex, global payments ecosystem is a foundational aspect of the role.

• Oversee all aspects of the product performance scorecard including metrics, design, requirements, support, and execution/delivery
• Ability to develop, manage and optimize processes to ensure efficient workflows and streamlined data gathering processes
• Leverage data analytics to generate insights, identify trends, and drive product decisions
• Establish data collection strategies and methodologies that align with business and product objectives
• Create and maintain comprehensive reports and scalable dashboards on product performance, user behavior, and market trends
• Ensure data integrity and compliance with privacy and data protection standards
• Communicate findings and insights to stakeholders and team members, providing recommendations for product improvements or new initiatives
• Partner across all product business units and technology teams effectively and proactively to influence and execute
• Ability to operate effectively across a matrixed organization to drive positive outcomes

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD, PhD) or expanding leadership roles with experience in product and solution management
• Visa or payments industry product experience. Leader who can innovate future processing platform capabilities.
• Strong payments technical acumen
• Proven experience in a similar role involving product operations and data analysis
• Strong analytical skills, with the ability to interpret complex data and translate it into actionable strategies
• Proficiency in data analysis tools and software
• Excellent problem-solving skills and attention to detail
• Strong communication skills, with the ability to present data and insights in a clear and understandable manner

• Understanding of data privacy regulations and practices
• Strategic and analytic skills, with the capability to clearly communicate a vision to clients, executives, and their team.

• Business acumen and commercial sense

• Strong communication skills and executive presence
• Ability to manage multiple projects simultaneously and meet deadlines
• Dedicated team player, self-motivated with the ability to inspire and influence others across Visa.

• Ability to build off others’ ideas, give credit to others but take responsibility when things go poorly. Share work product to help others succeed.
• Interested in seeking new perspectives and feedback, taking an inclusive approach, and engaging diverse points of view.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 149,900.00 to 217,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.