Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.

The Product & Implementation Consultant regularly reviews the Implementation methodology ensuring adaptation as our service offerings evolve while promoting continuous improvement. Responsibilities also include acting as the interface between the Partner Manager and the Product Owner and helping manage customer expectations around delivery timeframes. The Product and Implementation team has a strong understanding of the functional capabilities of the platform, as well as business context and drivers across the payment and expenses platform components. In this role, you will be a Subject Matter Expert (SME) on both the issuer and their system configuration to support customer requirements and scope. You will also provide platform implementation planning and creation of associated documentation, system configuration and testing, Customer training, planning and coordination of release management, and testing cycles with the partner. This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently.

Basic Qualifications 4 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD. Preferred Qualifications 7-10 years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD. Excellent written and verbal communication skills paired with unwavering attention to detail. Payments experience preferred Visa Spend Clarity for Enterprise (formerly Visa IntelliLink Spend Management, or VISM) implementation/support experience preferred Consultative experience a plus Customer management/support experience. Strong Project Management skills. Business analysis experience in the context of software development. Able to lead and manage challenging stakeholder discussions. 3+ years of experience in leading customer service teams. Financial services preferred Implementation experience of SAAS solutions. Business experience in the areas of expense management, basic accounting, ERP implementations, purchase to pay and travel management preferred. PRINCE 2 or PMI certification. Experience with AGILE Scrum methodologies. Strong project planning, scheduling capabilities with a keen eye for a critical path. Solid understanding of supporting software-based solutions. Understanding of the business and commercial aspects of contract management. Excellent documentation and analysis skills. Proven experience dealing with senior decision makers. Thrives in challenging, fast paced, and dynamic environment.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,100.00 to 147,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.