Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Summary

Provide Installs, Moves, Additions, and Cancels (IMAC) project management, technical advice and support to Visa Client institutions and processors to ensure customers’ expectations are exceeded. Global Endpoint Operations manage the Endpoint Systems that connect the Visa's Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization.

Specific Responsibilities

• Provide project management, technical advice and support to Visa’ Client institutions and processors to ensure customers expectation are exceeded.

• Project Coordination and proper documentation and update of task

• Create implementation scripts for vendor’s field engineers and support team for installation and activation

• Perform installation of Linux system with the help of on-site vendor engineer remotely

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately

• Ensure that all server deployment follow Visa security guidelines and report any non-compliance.

• Communicate and work cordially in global team with teammate from different culture and in time zone.

• Participate as a member of an on-call rotation to support multiple systems during off-hours

• Work evenings and weekends as needed

• Provide weekly reporting for CMDB and BASE II record

• Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule.

• Act as Inventory Record Coordinator to ensure accurate and timely update of inventory

• Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge.

• Act as lockdown coordinator to ensure all servers going into productions are locked down and pass OAC

• Act as Coordinator for centralize change and managing the request and coordinating the work between various internal group

• Act as Change Coordinator to Process, Assign and Report EAS, VMG, & VFG changes assigned to GEOIMAC

• Provide guidance for Junior Engineers on technical knowledge and processes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.