Account Manager - Preferred Accounts

Full-time

Job Family Group: Sales and Business Development

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

We're seeking a proven leader in account and client management to become part of our team to drive maximum value within our customer base of Enterprise and Fortune 1000 companies. The role is key to our customer retention and account development goals within our growing customer base. The Account Manager will be responsible for a portfolio of merchants and will focus on the use, adoption, and growth of our eCommerce payments, fraud and payment security solutions to be the primary point-of-contact and trusted advisor to our clients. This is a direct client facing role and can be remote or located at any Visa hub office in the USA.

Qualifications

Basic Qualifications:<ul><li>5 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree</li></ul>Preferred Qualifications:<ul><li>6+ years of work experience with a Bachelor's Degree or 4 +years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD</li><li>10+ years of sales and relationship management experience.</li><li>Develop and execute account and portfolio level strategies that support key business metrics including client retention, revenue growth and profitability</li><li>Become a trusted advisor with clients by deeply understanding their business and aligning their needs to our solutions</li><li>Provide expertise on our global payment processing, fraud management and payment security technologies and advise on key features and functionality allowing the customer to execute their strategies</li><li>Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, sales engineering and finance</li><li>Ability to lead solution development efforts that best address customer needs, while coordinating the key internal resources for support</li><li>Lead ongoing strategic customer meetings to communicate best practices, successes and business results; facilitate quarterly business reviews & executive meetings</li><li>Analysis of customer performance metrics to deliver consultative business reviews which result in strategic recommendations, best practices and process improvements to ensure the they derive maximum value from their investment</li></ul>

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.