As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

The Associate Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Visa Data Centers and co-location sites.   

Essential Functions

• Perform installation of network and server hardware in critical 7/24 Data Center environments.
• Perform installation of fiber and copper network cabling in support of hardware installs.
• Perform parts replacement support for network hardware failures.
• Perform problem diagnosis of network cabling infrastructure.
• Manage vendors providing network cabling installation services.
• Manage vendors providing hardware support.
• Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.
• Utilize Asset Management and Network documentation tools to manage and track network hardware inventory, locations and status.
• Participate in project meetings as appropriate to understand hardware and cabling infrastructure requirements.
• Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information Management tools (DCIM).
• Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.
• This position is at night working on a 12hr rotation schedule. You will be required to work every other weekend.

Basic Qualifications

• Minimum of 6 months of work experience or a Bachelor's Degree
• Specialist: Must have a High School diploma or equivalent.  2+ years of relevant work experience.

Preferred Qualifications

• 2-5 years of experience working with network hardware and network cabling systems.
• Basic understanding of IP networks and network topologies.
• Experience working in large scale/critical Data Center Environments.
• Associate degree in Information Technology or related field or equivalent job experience.
• Experience with fiber and copper cabling systems problem determination.
• Experience with network hardware repair
• Exceptional verbal and written communication skills
• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
• Effectively manages difficult or volatile customer situations.
• Problem Solving skills.
• Ability to schedule and prioritize.
• Excellent interpersonal skills.
• Ability to learn new technologies and procedures quickly.
• Ability to communicate effectively with wide variety of users and other technical teams.
• Other Required Characteristics
• Results-oriented/self-motivated.
• People-oriented/Team Player.
• Strong interpersonal abilities – must project credibility and integrity.
• Goal seeker.
• Ability to multitask.
• Detail oriented.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.

Work Hours

• This position is at night working on a 12hr rotation schedule. You will be required to work every other weekend.

Travel Requirements

• The position requires the incumbent to travel for work <10% of the time.

Physical Requirements

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 35 pounds.