Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you...

We are looking for an Outsource Performance Manager to join the Outsourced partnership team at UW. 

Are you passionate about delivering exceptional results and building strong partnerships? We're looking for a detail-oriented professional to ensure seamless adherence to contractual requirements and optimise the performance of our outsourcing partners. In this role, you'll leverage your expertise to drive performance against key contractual metrics, ensuring maximum return on investment while prioritising quality outcomes for our customers.

If you have a proven track record in managing outsourced relationships and performance, along with strong interpersonal, communication, and influencing skills, this is your opportunity to make a real impact. Join us and play a pivotal role in fostering successful, collaborative partnerships with external stakeholders. Let's achieve great results together!

We work together. Your team and the people you will work with…

You’ll be working within our Outsourcing and Partnerships team to manage and navigate our outsourced relationships. The role will also work closely with our Operations, IT, Technology and People teams to ensure the smooth running of these relationships.

We deliver progress. What you’ll do and how you will make an impact...

As a key player reporting directly to the Head of Outsourcing & Partnerships, you will work closely with up to two outsourced partners to ensure the seamless delivery of high-quality services. You’ll be accountable for managing resources, maintaining service excellence, and driving performance recovery plans when needed to achieve critical KPIs. Acting as the primary liaison, you’ll field partner requests, collaborate with internal teams, and oversee the successful onboarding of new outsourcing partnerships. In addition, you’ll review invoices and support data, ensuring accurate payment processes while identifying opportunities to enhance reporting and service delivery.

Your role will require strong relationship-building skills as you engage with internal and external stakeholders to drive continuous improvements in customer experience and operational efficiency. You’ll attend performance calls, provide actionable feedback, and develop compelling business insights that inspire action through clear, visually engaging storytelling. With opportunities for domestic and international travel, you’ll not only represent the company but also drive meaningful change, ensuring our outsource partners meet and exceed expectations.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.

• Share Options and a Save as You Earn scheme.

• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)

• Discount on our services and you get our coveted Cashback Card for free. 

• A matched contribution pension scheme and life assurance up to 4x your salary.

• Family-friendly policies, designed to help you and your family thrive.

• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.

• Belonging groups that help UW shape an even more inclusive future.

• A commitment to helping you develop and grow in your role.

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.