TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

As a Operations Manager you will be responsible for motivating, inspiring and engaging a team of Team Leaders to ensure each team is able to deliver the required performance and outcomes for our growth departments. You will be able to be creative in your leadership approach and we encourage you to trial new ideas and think outside of the box.  

This will be a hybrid work model based in our VIC Docklands location!

 You will be responsible for the maintenance and delivery of;   

• Commercial performance across your direct reports and influencing the wider portfolio 
• End to end management of all associated costs to deliver the program
• High level of client engagement; Ability to engage with stakeholders
• Collaborate and engage with all key stakeholders, driving operational excellence
• Providing continuous coaching and feedback to enhance each team member’s capability  
• Analyse and manage all campaigns to ensure ongoing success  
• Manage team members schedule adherence  
• Confidently manage all team productivity and service metrics  

You will be passionate about people management and;    

• Have experience in the health Insurance industry (required)
• Strong multi-tasking skills and ability to deliver results under pressure
• Create an ongoing team culture that reflects the TSA Values 
• You are business minded, and can drive results by managing your team effectively  
• You are a self-motivated individual, resilient, hard-working and you thrive on achieving results  
• Creating a team environment where your team members are supported and developed  
• You love to inspire and motivate individuals; people would describe you as a ‘natural leader’  

Why join our team? 

At TSA we are learning every day, building careers and focusing on retaining employees through a cycle of regular development, recognition and rewards tied to performance. We strive to ensure that everyone at TSA reaches their potential, further their careers and makes their mark. 

Check out our social media pages:

1. Website: https://tsagroup.com.au/
2. Instagram: tsa_group_
3. LinkedIn: https://www.linkedin.com/company/tsa-group-australia/