TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What can you expect from us?

• Competitive salary package
• Hybrid Work Setup
• Flexible Work Schedule (6am will be the earliest and 8am latest)
• HMO coverage with free dependent
• Life Insurance Coverage
• We promote within the company! Look no further to take the next step in your career
• Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
• 1 Full time role available

TSA's People Officer provides generalist human resources support to the People Team and relevant stakeholders including, but not limited to, employee relations, leadership coaching, workplace health and safety, policy and procedures review/development and reward and recognition initiatives. The People Officer is an integral part of the People Team in addition to providing first level human resources information and advice to leaders and employees they have a focus on analysis, insights and continuous improvement initiatives.

The People Officer analyses a variety of data sources to reveal current workplace trends and opportunities.
The People Officer will partner with the People Operations team to brainstorm and implement initiatives that directly address data trends and improve business processes.

Responsibilities:

• Manage the 'HR Admin" inbox and escalate queries where required
• Coordinate screening and selection process for TSA's quarterly Legends Award
• Assist in the deployment, retrieval and analysis of the Engage Survey
• Action People Operations team responsibilities in IT asset management procedures
• Support the People Coordinator to manage the HR Service Desk (SD) and action delegated tickets
• Support the People Coordinator on background HR screening checks for internal recruitment/transfers, re-hires and development opportunities as requested.
• Analyse data captured within TSA's
  Engage survey, exit survey and case
  management escalate concerns where
• 100% compliance with SLA's applicable and identity opportunities for improvement
• Run basic reporting through Chris21 
• Reporting and analytics as per established cadences and /or as requested
• Provide basic case management assistance to leaders le a. performance management, potential terminations for probation employees, abandonment of role, etc)
• Ensure appropriate internal escalation for high rank performance and conduct issues
• Interpret AU employment legislation, enterprise agreement, award entitlements and employment agreement terms and conditions of employment.
• Research employment legislation and case law to inform advice and business decisions
• Support award determinations/ classifications processes as requested
• Support preliminary and formal workplace investigations as requested
• Support the preparation of employer responses to external claims as requested (eg. unfair dismissal, adverse action and discrimination claims) 
• Develop, or support the development, of resources for leaders and improve processes. (eg. leader upskilling decks)
• Deliver presentationg/ workshopsto eoders/ stakeholders
• Assist with collating/ updating HR and Safety training material
• Manage AU's First Aid officer and Fire Warden Register for each site
• Conduct regular audits to ensure all sites have appropriate number of WHS, register of First First Aid Officers and Fire Wardens.
• Log and maintain all accidents and nodents in the HR System.
• Interpret AU workplace health and safety and workers compensation/ injury management legislation
• Support the manogement of the polcy review register for all policies/procedures and resources on HR Holl-Time
• Continuous improvement of business processes based on inefficiencies and/or stakeholder feedback
• Assist with the delivery of national employee engagement processes surveys and initiatives (e.g. Engage)
• Assist with the delivery of reward and recognition awards le.g, TSA Ways
  Legend)
• Celebrate and share your pees' successes
• Contribute to and collaborate with the team to generate new ideas and suggestions to improve team culture and promote inclusiveness
• Assist in promoting and implementing corporate social responsibility activities
• Contribute to strategic and operational planning exercises
• Provide assistance in the implementation of various HR projects
• To perform any other related tasks which may be necessary from time to time

Essential

• A minimum of 3 years' experience as a HR professional (including administrator, analyst and/or generalist) interfacing directly with employees and leaders in a challenging and fluid environment.
• Demonstrated capability to support an Australian portfolio and an understanding of Australian
• culture and ways of working
• Analytical skills and an ability to use appropriate data to underpin decision making
• Ability to identify and implement continuous improvement opportunities to streamline processes.
• Have a high level of energy and enthusiasm, as well as strong ability to follow through and close out matters
• Facilitation and training skills
• Sound understanding of Australian human resources/ employee relations and safety legislative and regulatory environment
• Sound understanding of contemporary human resources good practice and an ability to implement or adapt to suit TSA Group.
• Ability to manage and prioritise a high volume of work effectively and efficiently
• Can work under pressure and demonstrate initiative to resolve issues when they arise.
• Demonstrated ability to influence with both internal and external stakeholders
• Excellent coaching skills
• Excellent problem-solving skills
• Excellent organisational skills
• Teamwork skills and ability to work autonomously
• Flexibility and adaptability
• Superior English communication/negotiation skills (written and verbal)
• Experience with a HRIS and Microsoft 365 suite with intermediate and above Microsoft Excel skills

Desirable

• Experience BPO environments
• Experience with CHRIS21
• Employee engagement experience

Personal Requirements

• Good character - Respectful, open, honest, authentic and acts with integrity
• Personable with a positive attitude and sense of humour suitable to support an Australian portfolio
• Courage - Takes accountability to resolve and or escalate risks and issues when they arise as appropriate to the circumstances. Is confident to share their advice with the team and stakeholders. Ability to tackle issues head on and learn from mistakes.
• Impact and influencing skills with the ability to respond to resistance with tenacity and integrity
• Excelent English communication skills and a collaborative style - Comfortable communicating with stakeholders and building relationships.
• Team player - Supports the People Operations AU team to deliver a quality and timely service to our stakeholders and customers. Highly motivated, goal orientated, focused and driven
• Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop and deliver.
• Belief that an exfcellent customer experience and advocacy is paramount.
• Resilience and calmness under pressure
• Innovative and creative
• Focus on improving processes for efficiencies and a better employee experience.
• A flexible and agile approach to changing business needs.
• Willingness to undertake professional and personal development and continuously learn

At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300