Who are we? 

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. 

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands. 

Why work with TSA? 

• Attractive Salary Package with monthly incentives + HMO coverage with free dependent + Life Insurance Coverage + Mobile load allowance
• Our #TSAWays are what we are all about. Think of them as the vibe! 
• Join a company that promotes from within – work your way up and across the business 
• Comprehensive training, with ongoing coaching and development 
• A vibrant and rewarding recognition program - We love to celebrate our people!  
• We are proud of our fun, friendly and supportive team environment 
• 8 Full time Roles Available

What will a normal day look like? 

Representing our client, you will lead and motivate a team to support the customers service and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. 

You will lead, coach and develop your team to support the overall business and client objectives. This will be achieved by: 

• providing continuous coaching and feedback to enhance each team members capability.  
• setting clear expectations and targets for the team 
• Creating a positive team environment and culture that reflects TSA’s values  
• Facilitating and implementing coaching actions and feedback to keep team members engaged and encouraged 
• Analyses and management of all performance to ensure ongoing success  
• Management of team members schedule adherence and productivity 
• Creating an ongoing team culture that reflects the TSA Way  

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.  

This role will be 100% on site.  

So, who are you? 

• Experienced Leader – you have a minimum of 1 year team leader experience in a BPO/shared services industry preferably handling telco account
• A Great Character - respectful, open, honest, transparent and authentic, with integrity 
• A Strong Communicator – personable as well as articulate, both oral and written 
• Driven - no task is too big 
• Technically Savvy – can navigate multiple systems at once 
• Organised – you are always two steps ahead 
• Engaging – people love interacting with you 
• Resilient – you bounce back from difficulties 
• Collaborative - you love working with and learning from others 
• Flexible – you work around requests to ensure results are delivered first time, every time 

Hit the “I'm Interested” button to apply today! 

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At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment Team during job offer.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300