Who are we? 

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. 

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands. 

Why work with TSA? 

• Attractive Salary Package with monthly incentives + HMO coverage with free dependent + Life Insurance Coverage 
• Our #TSAWays are what we are all about. Think of them as the vibe! 
• Join a company that promotes from within – work your way up and across the business 
• Comprehensive training, with ongoing coaching and development 
• A vibrant and rewarding recognition program - We love to celebrate our people!  
• We are proud of our fun, friendly and supportive team environment 

The Customer Care Centre is responsible for delivering outstanding consumer experiences that are effortless and delightful. The Consumer Care Supervisor will be a key leader people leader and help to deliver exceptional service on a daily basis.

What will a normal day look like? 

• You will help facilitate timely responses to consumers through a number of different channels and mediums.
• Identify and improve processes and procedures to underpin services that exceed customer expectations.
• Develop and conduct training/coaching to achieve customer expectations, produce revenue & reduce costs.
• Deliver regular communication/meetings with Team members to ensure continuous improvements & team engagement.
• Liaise with all divisions of the OS business to build a working relationship that provides effortless consumer experiences.
• Resolve day to day operational issues and balance workload requirements. • Work with CRM, Sharepoint, Twilio and other relevant systems to help meet business objectives.
• Training, coaching and performance management of team members
• Understand and maintain WHS Policies. Ensure all team members adhere to WHS policies and procedures.

This role will be 100% on site.  

So, who are you? 

• At least 1 year relevant experience 
• Strong Interpersonal skills – verbal and written
• Active Listening skills and the ability to apply them
• Good attention to detail and focus on accuracy
• Customer experience orientation and willingness to continually improve
• Learning Agility, Adaptability and being able to show Initiative 
• The ability to perform duties in a team environment while retaining the ability to carry out their specific job functions and make decisions that are in the best interest of the customer and the account. 

Hit the “I'm Interested” button to apply today! 

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At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment Team during job offer.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300