TSA have partnered with IAG Insurance to support everyday Aussies with their Property Insurance claims. We pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service people, and we are continuing to grow and expand our team in Melbourne. 

This is an opportunity to assist vulnerable customers with their major property damage claims, that have been impacted by the weather events along the east coast of Australia. You will assist customers with damage claims related to flooding, fires and other natural disaters. 

What it means to be apart of our team: 

• Fully paid comprehensive training: We will take you through our 4 week training period, where we teach you everything you need to know!
• WFH Options: After you've practised what we teach, you can work from home 3 days per week
• Brand new office: When working in office, you will be in a brand-new space located on Bourke Street
• Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
• Be apart of the TSA Way: You'll be providing support to every day Aussies that are in a difficult situation, within a collaborarive environment. You'll be rewarded and recognised for your hard work. 

What you'll do: 

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Liaise with suppliers and repairers to validate, assess and repair property insurance claims
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, show confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required 

What makes you perfect for this role: 

• Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat!
• Passionate about customer service and helping others
• Open to learning new skills, implementing them and celebrating your wins 
• Exhibit resilience, and techniques to allow you to perform at your best 
• Strong multi-tasking skills, ability to easily navigate computer systems
• You have a solution based mind-set, always ready to resolve a problem 
• Have a fixed internet connection and suitable work from home set-up  
• Availability to work a rotating roster between Monday - Friday, 8am - 8pm 

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/