TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

You will be responsible for the end-to-end management of customer cases and providing our customers with a premium experience. As part of Volkswagen Group Australia, you will support multiple brands including: Volkswagen, Audi, Skoda and Cupra. An exciting opportunity to make a difference in the everyday lives of Australians!  

An overview of the role;

• Assist customers with a variety of queries ranging from warranty questions, general vehicle information, paint colour availability, complaint handling, and much more
• Work between 8:00am – 5.30pm Monday – Friday (flexible working hours)
• Fully Remote
• 5 days fully paid training- in the comfort of your own home!
• Permanent full-time role available
• Ongoing training and internal progression pathways 

How you will do it?

• Build authentic relationships with customers
• Manage inbound and outbound calls and digital communication pathways to resolve enquires and cases
• Accurately record detailed customer interactions and process account information

What About You?

• Passionate about customer service and helping others
• Confidently use problem solving skills to provide customer resolution 
• A high degree of patience and empathy
• Able to multi-task and manage time effectively 
• Team player, working collaboratively to exceed expectations
• Highly flexible and adaptable – welcomes change
• You must be located within Melbourne to be successful in the role
• Must have a fixed internet connect with appropriate home office set up
• Fully Vaccinated against COVID-19

TSA conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including credit checks, and working rights check. 

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/