Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What can you expect from us?

• 10K Signing Bonus 
• Competitive salary package
• *5K non-TSA referral incentives
• On-site assignment
• Monday to Friday 7am-4pm shift
• 1 Full time role available

What will a normal day look like

You will be leading a team of Sales Support Officers within the Sales Support Department, which specializes in ensuring the accurate provisioning of sales and services. 

What will you do?

You will be responsible for the maintenance and delivery of:

• Management of team schedule and adherence
• Coaching and developing your team of Sales Support Officers
• Working collaboratively with key internal stakeholders
• Ensuring quality of work and compliance across all operational areas
• Create a positive culture through team member motivation and engagement
• Provide daily reporting

 About You

• You can use creativity to develop and implement strategies to promote a strong team culture and high performance
• Are very detail orientated and are confident with reporting systems
• You are a self-motivated individual, resilient and hard-working
• Have strong leadership skills and excellent people management
• You thrive off self-development and feedback
• You have worked in a contact centre management role (desirable)

• Sound knowledge of internal and external systems
• Proficiency in customer resolution
• Intermediate MS Office skill set
• Strong knowledge of relevant Telstra products and services
• Strong written and verbal communication
• Strong leadership and coaching skills

At TSA, the health, safety and well-being of our team is our number one priority!
 
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
 
We take our responsibility to protect the health and well-being of our team and our community very seriously.

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
 
*Terms & Conditions apply