TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra Business customer service roles back to Australia. 

Job Description

What will your day look like?

As a customer retention specialist, you will answer inbound calls from existing Telstra customers. Utilising your customer service and problem solving skills, you will engage customers and build rapport to discover their lifestyle needs and provide expert advice on a variety of products

Why come and join the team?

• 4.5 weeks of fully paid training 
• Choose to work a 9 day fortnight *
• Hybrid working model; work from home 2 x per week *
• You chose your pay day through the Earned App
• Internal Career progression - we provide development and career pathways 
• Daily cash prizes, holidays, tech and team VIP events

* Accessible post 3 months (learning & probation period) 

What makes you a great team member;

A can-do positive attitude who is always ready to try new things. You can remain friendly and calm under pressure and confidently navigate multiple systems. No call centre experience required!

About you;

• Ability to work full time: 38 hours a week on a rotating roster between 7:00 AM - 7:30 PM. Monday - Friday - no weekends!
• Full Australian working rights

This role is subject to a police clearance and background checks.

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/