What we do

As Australians, we are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.

We are currently looking for customer service superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated.

What will you do?

• Answering Inbound customer service calls  to support them through their enquiry 
• Navigate through multiple systems whilst maintaining customer engagement on the phone
• Confidently handle technology faults, complaints and trouble-shooting 
• Work towards achievable service targets and KPIs
• Provide class leading customer experiences
• Offer personalised value-based solutions that will WOW your customers

Why work for TSA?

• Retention Bonus each year!
• Earn incentives – simple structure to understand, achieve and earn 
• Earn while you learn - we put all of our TSA employees through a qualification in Business
• Comprehensive training, with ongoing coaching and development;
• Career progression - opportunities to take your skills into leadership and corporate roles

What makes you a great TSA Team Member

• Can-do positive attitude always ready to try new things with a high level of resilience 
• Can remain friendly and calm under pressure
• Ability to learn fast and recover quickly from setbacks
• Great with technology and system navigation

What do we need as a commitment from you?

• Ability to work full time, 38 hours a week on a rotating roster between 7:30 AM - 7:00 PM Monday - Friday
• Must have current Australian working rights

If this sounds like you we’d love to hear from you! Submit your resume today to start your new career at TSA.

Training will start in July 2021

Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/