Life at TSA

At TSA our people are the heart of our business. We provide a work environment that encourages and empowers you to challenge the status quo and continuously reach new career highs. 

When you join the TSA team you can expect;

• A vibrant, dynamic and robust culture that rewards creativity and agile thinking and execution
• Once in a lifetime R&R opportunities; International 5 star holiday experiences, monthly VIP events, national TSA Ping Pong tournament
• Great employee benefits; discounted health insurance, discounted gym memberships, daily office amenities, holistic Health & Wellbeing programs
• Work life flexibility to suit your lifestyle

Your Next Role

You will be leading a team of Customer Experience and Sales Agents. You will be supporting an inbound channel, which specialises in sales and service. You will be responsible for the maintenance and delivery of;

• Analyse and manage all campaigns to ensure on-going success
• Management of team schedule and adherence
• Coaching and developing your team of Sales Agents
• Working collaboratively with key internal stakeholders
• Ensuring quality of work and compliance across all operational areas
• Create a positive culture through team member motivation and engagement

About You;

• You can use creativity to develop and implement strategies to promote a strong team culture and high performance
• You are able to work on a flexible roster between 7:00am-8:00pm Monday-Friday
• Are very detail orientated and are confident with reporting systems
• You are a self-motivated individual, resilient and hard-working
• Have strong leadership skills and excellent people management
• You thrive off self-development and feedback
• You have worked in a contact centre management role (desirable)

Check out our social media pages:
https://www.linkedin.com/company/tsa-telco-group/life/
Instagram: tsa_group_