What we do

As Australians, we are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.

Right now, we're on the hunt for an honest, refreshingly real, cares about the outcomes for customers, High Energy Team Leader to join our Inbound SAVES Team for our Client Telstra.

What will you do

This dynamic Team Leading Superstar will ideally have a background in Internet & Telecommunications together with demonstrated experience leading people. You’ll have a passion for compliance & sales, the ability, energy & drive to manage a Team of up to 15 nice friendly folk. This opportunity would be best suited for not only the experienced but also an amazing opportunity for those 2IC's looking to step up to having their own permanent team.

You will be responsible for the maintenance and delivery of;

• Managing your team’s key metrics to target and ensure ongoing success of campaigns
• Delivering best practice sales and service performance
• Be an awesome person by having a positive team environment
• Effectively handle escalated calls and investigate complex customer matters

You will need to have

• The ability to work full time 38 hours a week on a rotating roster. You will work a 7.6 hour shift within our hours of operation being between 7:30 AM - 21:00 PM 
• Generally on average you will be required to work 15-18 weekends a year.

When you join the TSA team you can expect

• A vibrant, dynamic and robust culture that rewards creativity and agile thinking and execution
• Once in a lifetime R&R opportunities; International 5 star holiday experiences, Senior leadership retreats, monthly VIP events, national TSA Ping Pong tournament
• Great employee benefits; discounted health insurance, discounted gym memberships, daily office amenities, holistic Health & Wellbeing programs
• A workplace that you will make friends for life

Our promise to you.

No two days will be the same, we can guarantee that. Our invite to you is for a job but we promise you a career. We are proud of our OneTSA culture where everyone is equal and each day brings new exciting opportunities. We are looking for the Real YOU.

If this sounds like what you are looking for, click the Apply button and send in your application for a confidential conversation with us.

At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.

Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/