We provide our clients with outsourced customer experience and sales programs across voice and digital platforms. We are a dynamic, fast-paced business with a strong bias towards actions and results. We believe delivering exceptional outcomes that have genuine impact on our client’s bottom line is a team sport where creativity, adaptability, speed of execution and a customer centric mindset allows our team to go the extra mile.

Our business is rapidly growing and we now have an exciting opportunity for a passionate and results-driven People Advisor to support our Melbourne contact centre in a stand-alone role. 

At TSA, you'll gain exposure to all areas of our operations, where you'll have the chance to refine both your commercial acumen and HR skillset. No one day will ever be the same. As a trusted influencer and change agent, you will use your expertise to shape our people's experiences and the way in which we achieve results for our clients. 

This role will offer you the opportunity to:

• Work from home and/or on-site 
• Work directly with leaders and use your innovative ideas to influence business outcomes 
• Expand your skillset in a dynamic work environment that promotes learning and development 
• Be part of a supportive and vibrant national team where each individual's contributions are recognised and rewarded through great R&R's and VIP events e.g.  Overseas trips, End of Year functions, National Ping Pong Tournament, Employee wellness months, Discounts and Benefits at a range of large and well recognised retailers 
• Contribute to establishing a strong people and culture foundation for our new lines of business 

What you'll be doing

• Provide HR consulting services to line management covering all aspects of people management 
• Assist with the development, implementation and maintenance of HR policies and procedures
• Interpret award entitlements and terms and conditions of workplace agreements 
• End to end management of employee grievances and dispute resolution cases
• Assist with training needs analysis to identify site-specific needs and liaise with the HR team to develop and deliver bespoke upskill programs
• Support the design and delivery of WHS initiatives in compliance with legislative requirements
• Share ideas and collaborate with the team on the design, delivery and implementation of HR initiatives and strategy

• Minimum 1-2 years experience as a HR generalist interfacing directly with employees and line managers in a challenging and fluid environment 
• Sound understanding of human resources legislative and regulatory environment
• Excellent problem-solving skills
• Demonstrated experience consulting with employees at all levels 
• Exceptional communication skills (written and verbal)
• Flexible and adaptable
• Strong organization and prioritization skills
• Proven negotiation and influencing ability with both internal and external stakeholders
• Tertiary qualifications in Human Resources and/or Business Management or Psychology 

Desirable

• Experience using Chris21
• Experience within a BPO or call centre environment 
• Experience with WHS, remuneration and benefits and exposure to change management projects

Check out our social media pages:
https://www.linkedin.com/company/tsa-telco-group/life/
Instagram: tsa_group_