Inbound Customer Service Consultant

  • Building 3, Level 1/301 Burwood Hwy, Melbourne, VIC, Australia
  • Full-time
  • Employment Type: Fixed-Term

Company Description

We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

  • An active social engagement program, monthly VIP nights and incentives
  • Health & wellbeing initiatives including group fitness classes, cash rewards and others
  • Multiple reward & recognition programs
  • Career development and progression opportunities

Job Description

You will build rapport with customers and assist with resolving general enquiries.

Using your well-developed customer service skills, you will gain a thorough understanding of the customer's needs to promote suitable health products and services.

Qualifications

 You will be passionate about helping people and possess;

  • Great phone contact handling skills
  • Exceptional interpersonal skills
  • Confidence in taking ownership of difficult calls with customers in challenging and sensitive circumstances
  • Team player, working collaboratively to exceed expectations
  • Experience working in an inbound contact centre (desirable)

Additional Information

This is a 2 Month firxed term contract with the possibility of an externsion 

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