Client Account Coordinator

  • Wayne, PA, USA
  • Part-time

Company Description

Our client a locally owned design and manufacture of smart travel essentials who sell wholesale to 1000+ independent retailers, catalogs, and museum stores.  

Job Description

Are you:

  • Exceptional at cultivating customer relationships?
  • Accurate and attentive to detail?
  • Tech-savvy, engaging, and resourceful?
  • Adaptable and enjoy wearing several hats? This job varies each week and is not repetitive.
  • Excited about growing an amazing company through quality products & top-notch customer service?
  • Ready to master a robust wholesale order management system?

Essential Responsibilities

  • Talking to our awesome independent gift stores and helping them with orders & questions
  • Entering orders & running sales reports
  • Ensuring that our outside sales reps have the training, samples, and information that they need to service their retailers
  • Following up on leads from trade shows and with current customers to sell them our new Accent collection, arriving Fall 2021
  • Processing product returns
  • Occasional B2C customer service for e-commerce orders
  • Assisting with other office and sales support tasks as needed

    The ideal candidate:

    • Will thrive as a part of a small, rapidly-growing, women- and family-owned company
    • Has an easy, natural warmth on the phone and can engage our customers
    • Is a self-starter and can work independently.
    • Is a flexible thinker and a fast learner.
    • Says “Sure, I can figure that out” if faced with unfamiliar technologies.
    • Has strong grammar and easily writes appropriate customer service replies

     

       

      Qualifications

       

      • Experience in the gift & apparel retail/wholesale industry, i.e. working in retail, at trade shows, as a sales rep or for a small business vendor
      • Experienced in customer service via email & telephone
      • Be adept at using Google Drive for managing files and attachments
      • Familiarity with some of our tech tools

      Bonus Skills & Experience:

      • Additional industry experience in e-commerce (not software development) and/or social media
      • Chat customer service
      • Experience with Shopify or Amazon Seller Central
      • Enthusiasm for fine art and museum gift stores
      • EOS (from Traction)

      Our Tech Stack & Tools

      • All Mac environment
      • G Suite
      • Solovue
      • Help Scout
      • Asana
      • Slack
      • Shopify
      • Amazon Seller Central
      • ShipStation

      Additional Information

      Why you’ll love working for us:

      • We value our employees as the most important part of our team. We offer flexibility to take care of family matters whenever needed
      • You’ll love talking to our independent gift store customers who are delightful to work with - no cold calls!
      • We only produce & sell top quality products that you’ll feel confident selling to our customers
      • Paid time off, sick pay, and holidays, including your Birthday Day off
      • Casual & comfortable home office suite with 100% fully vaccinated teammates
      • 20-30 hours/week, schedule flexible