Director, Quality Control

  • 620 Omni Industrial Boulevard, Summerville, SC, us
  • Full-time

Company Description

Thorne is a health and technology company that is disrupting prevention and wellness. By combining dietary and lifestyle recommendations with nutritional supplement intervention, Thorne is at the forefront of personalized health, with a mission to help consumers take control of their health and live a healthy life. Thorne provides at-home biomarker tests to bring the doctor to the consumer’s home. By leveraging its sophisticated analytical software, Thorne helps consumers uncover health insights and confidently take action to optimize health outcomes. Based on individual test results, Thorne’s technology and team can deliver a personalized plan on what to eat, how to exercise, and which Thorne supplements to take.

Thorne is the only supplement manufacturer to collaborate with Mayo Clinic on wellness research and content, and is the proud partner of a number of U.S. National Teams, including U.S. Soccer, USA Hockey, and USA Triathlon. Thorne is one of the fastest growing supplement companies, and is rated the top practitioner-dispensed brand among 30-40 year-olds. For more information visit https://www.thorne.com/. 

Job Description

The Director, Quality Control (QC) follows established quality control/quality assurance procedures to ensure the correct and prompt test of raw materials, mixtures and finished products of Thorne Research. The Director, Quality Control oversees all activities in the Quality Control laboratories.

RESPONSIBILITIES:

  • Plan, direct and coordinate the operational activities of the Quality Control lab.
  • Identify, develop and validate analytical methods to be performed in-house.
  • Assess, acquire and validate necessary equipment.
  • Meet company expectations for timeliness of lab studies and product shipments.
  • Direct, review, and approve laboratory method validation protocols and laboratory equipment qualifications.
  • Ensure test methods and production processes meet specified protocol or SOP requirements, are scientifically sound and are performed error-free.
  • Ensure quality systems are being applied in the performance and documentation of lab studies and production processes.
  • Assist the QC Laboratory Manager and Operations with the interpretation of test results and to determine additional steps to be taken, as needed.
  • Perform a failure investigation identifying root cause and take corrective/preventive action in the event of a failure.
  • Ensure compliance with GMP, FDA, OSHA, and all other regulatory requirements, in accordance with company policy.
  • Ensure compliance with applicable quality and regulatory requirements (qualified/trained staff, validated equipment, proper documentation practices, etc.).
  • Demonstrate awareness of cross-contamination issues while testing materials, and exhibit vigilance in taking proper precautions to maintain a clean and sterile environment.
  • Maintain a safe and healthy work environment by establishing and enforcing organizational safety standards and adhering to legal regulations.
  • Take initiative and make sound decisions within the guidelines provided, and is willing, if necessary, to stop a procedure or process when SOP or product quality is in question.
  • Address observations or recommendations as well as implement corrective/preventive actions as needed.
  • Demonstrates knowledge of and teaches department procedures and company polices, pays attention to detail in all aspects of testing, ensuring the completion of all paperwork accurately, neatly and fully.
  • Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals and finds innovative, well thought-out solutions to problems.
  • Ability to perform other duties as required.
  • Build and lead a highly performing team, secure the best talent, develop and strengthen staff and future leaders, and provide ongoing coaching and feedback.

Qualifications

Experience and/or Education: Advanced degree in Chemistry or a related field preferred plus 10+ years’ experience in laboratory supervision and management, detailed knowledge of USP requirements, minimum 5 years’ experience in an FDA-regulated environment. Experience with ISO and/or GMP standards required.

Language Ability: Employee is able to read and understand at a highly technical and proficient level. The employee follows instructions, both verbal and written, and communicates effectively with supervisors and fellow employees.

Computer and Technical Skills: Employee can use the equipment and software required to accomplish the responsibilities of the position. Ability to perform simple and complex calculations and conversions as related to laboratory equations and requirements.

  • Comprehensive understanding of the natural products and pharmaceutical marketplaces.
  • Demonstrates ability to develop and deliver upon business objectives.
  • Experience with laboratory practices including ICP, FTIR, and GC/MS.
  • Knowledge of the scientific method, chemical products, test procedures, and composition of raw materials. 
  • Knowledge of chemical terminology and units of measure.
  • Demonstrates ability to initiate, perform, and complete studies and reports in a timely manner.
  • Ability to work independently with little direction in a fast-paced environment.
  • Ability to build, develop, motivate and engage high-performance teams.
  • Supervise and manage others, delegate appropriately, and follow-up on work assignments.
  • Assess talent, hire new staff, conduct formal and informal performance assessments, and address employee non-performance.
  • Develop and deliver on assigned objectives within requested timeframes.
  • Work cooperatively with managers in other departments.

Additional Information

THORNE RESEARCH IS AN EQUAL OPPORTUNITY EMPLOYER