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Job Description

● As a member of the Audio Diary Processing and Crediting Team, Keyer Specialists review data from a 7-day audio listening diary completed by Nielsen respondents 

● Keyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomalies 

● As a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the “Keyer” role. 

● Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstances 

● Specialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteria 

● Understand, interpret, and follow a complex set of business rules and procedures 

● Manage assigned workload and adapt to reprioritization as necessary 

● Adhere to quality and productivity goals 

● Understand production workflow and daily deadlines 

● Assist with special projects as needed to meet critical operations and/or client concerns Job

Qualifications

● High School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)

● 1-2 years experience in a production or related environment 

● Exhibits excellent analytical, research, and decision-making skills 

● Excellent written and verbal communication skills 

● Strong reading comprehension for documented procedures 

● Strong computer and typing skills (data entry) 

● Ability to prioritize and organize  

● Proven accuracy and execution, with ability to follow explicit instructions 

● Ability to work in a fast paced production environment and meet delivery deadlines 

● Bilingual English/Spanish fluency a plus

● Must have a stable internet connection and ability to work from home in a quiet setting

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