This position serves as Senior Unified Communications Engineer responsible for assisting the Voice Engineering Program Manager in carrying out the client's responsibility in supporting the Voice and Video communication.

Maintains core infrastructure for Cisco Voice and Video systems. Responsible for installation, configuration, and troubleshooting of voice and video equipment and applications. Interfaces with customers, contractors, and vendors to resolve system and Cisco Unified Communications problems, and other issues.

Installs and upgrades the following Cisco voice systems: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Session Manager Edition (SME), Expressways, Emergency Response systems, SRST, and voice gateways.

Migrates Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex.

Migrates Cisco voice and video devices from on-premises infrastructure to Cisco Webex Calling.

Implementation of monitoring tools for all Cisco voice core infrastructure and Cisco voice applications. Handles alarms with corrective measures or escalates to Cisco TAC for additional support to resolve issues.

Program Cisco voice and video devices in bulk. Runs reports from GUI interfaces and/or CLI

Accepts escalated trouble tickets from other Unified Communications team members. Analyzes and diagnoses complex problems and recommends corrective measures within an appropriate response time in accordance with service level policies.

• CISCO Unified Communication Manager experience: 8 years (Required)
• CISCO Unity Connection experience: 8 years (Required)
• Experience conveying technical and functional concepts for a specific technical specialty: 11–15 years (Required)
• Experience preparing complex technical documentation: 11–15 years (Required)
• Bachelor’s degree in IT or related field or equivalent experience: (Required)
• Cisco Certification Network Professional (CCNP): (Required)

Onsite Role with In-person interview in Washington DC