Customer Support Specialist

  • San Jose, CA
  • Full-time

Company Description

TextRecruit is a patented, intelligent messaging platform that helps employers manage two-way text and chat communication with candidates and employees. The platform can easily integrate with existing Applicant Tracking Systems or can be used independently by recruiters. We've experienced explosive growth over the past year and are looking for a motivated sales leader to come in and own the TextRecruit sales process and optimize our deal sizes. 

TextRecruit partners with global leaders like Oracle, ADP, iCims, Careerbuilder, and others to deliver it's best in class communication platforms to their users. With over 200 paid clients, logos include the US Marines, National Guard, Ford, Cheesecake Factory, CDW, VMware, Conway Trucking and more. TextRecruit is a profitable and ventured backed organization.

Job Description

We are seeking a sharp, personable, and highly organized candidate to lead TextRecruit Customer Support, based out of our San Jose, CA office. We are looking for people with strong communication and problem-solving skills, a logical, process-driven mindset, and a hustler’s attitude. You’ll be expected to manage hundreds of active users solving their issues and problems as they emerge. This is truly an opportunity to work with a fantastic team and of course, our valuable customers.

Responsibilities Include:


  • Manage and serve as the main point of contact for active and potential users

  • Master TextRecruits' product capabilities and serve as the subject matter expert

  • Ownership of all troubleshooting, user feedback consolidation, and Help Center maintenance

  • Manage inbound customer inquiries and issues across multiple channels (phone, email, chat, and monitoring systems)

  • Provide excellent customer support and drive the success of our TextRecruit users.

  • Step up and hustle to ensure our business is successful, whether that’s helping craft the perfect text message or turning around a tricky customer into a happy TextRecruit user.

Qualifications

  • 1 - 2 years of customer service experience

  • You have a pleasant, personable manner - people like working with you!

  • You thrive in a fast-paced environment with well-defined goals, but ambiguity on how to get there

  • You are a logical thinker, who naturally looks to build efficient processes where there are none

  • Experience using customer support software (Zendesk, Freshdesk, or similar)

  • You are self-motivated and a great team player.

  • You are tech-savvy.

  • You are highly organized and detail-oriented.

  • BA/BS Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.