Teleperformance  is an omnichannel company headquartered in France. The company provides customer acquisition management, customer care, technical support, debt collection, social media services, and other services.[1] It operates in 88 countries and serves 170 markets.[2]

It is one of the world's largest call centre companies and clients include Apple Inc., Amazon.com and Uber.[3]

There has been some debate about its use of video monitoring of its employees that are remote workers

Job title: Customer Service Executive

Key responsibilities-

· Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.

· Follow communication scripts when handling different topics

· Seize opportunities to upsell products when they arise

· Build sustainable relationships and engage customers by taking the extra mile

· Meet personal/team qualitative and quantitative targets

· Handle all types of queries from customers with confidence and keep records of all the conversations.

Desired profile:

* PUC/ Degree/Post graduation

Key Competencies :

· Good Communication Skills

· Customer obsessed and adaptability to different personality types

· Ability to listen and active problem-solving skills logically and critically

· Ability to multitask, set priorities and manage time effectively

· Good interpersonal, numerical and analytical ability

· Ability to handle pressure

· Clear and pleasant speaking voice

· Quick-witted to understand problems fast

Bcom, BBM, BBA, BSC, BE, Btech, MBA, MA, Mcom,MCA