Infrastructure Technical Team Leader L2
- Full-time
- Department: Service Delivery - Technical Support Services
- Employment Hours: Full time
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
Key Responsibilities:
- To act as the team focal point for a major customer, to include the scheduling and reporting of all relevant deployment and management activities;
- To ensure that team tasks are scheduled and shared equally amongst the team and shift patterns have suitable cover
- Track team performance, including setting and tracking individual targets /objectives and carry out individual feedback sessions;
- Identify skills gaps and training requirements, and mentor team members;
- Schedule work tasks and track to resolution;
- To provide proactive support and monitoring of all Telefonica Tech MS hosted environments;
- To triage and help resolve issues raised by customers and internal users;
- Backup monitoring and where required, liaising with third party support for fault resolution;
- The (Lifecycle management) Implementation, configuration, maintenance and decommission of hardware devices and virtual machines on both VMware and Hyper-V platforms across multiple datacentres.
Skills and Experience:
- Previous experience of managing a technical team and setting tasks and objectives;
- Excellent organisational skills with an ability to work to tight deadlines and manage priorities;
- Experience of working to ITIL process and guidelines;
- Good understanding of security patch management processes and tools;
- Experience working within a dedicated IT department;
- An understanding of Virtualisation and backup technologies;
- Excellent communication skills both oral and written
Additional Information
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.