Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Key Responsibilities:

• To act as the team focal point for a major customer, to include the scheduling and reporting of all relevant deployment and management activities;
• To ensure that team tasks are scheduled and shared equally amongst the team and shift patterns have suitable cover
• Track team performance, including setting and tracking individual targets /objectives and carry out individual feedback sessions;
• Identify skills gaps and training requirements, and mentor team members;
• Schedule work tasks and track to resolution;
• To provide proactive support and monitoring of all Telefonica Tech MS hosted environments;
• To triage and help resolve issues raised by customers and internal users;
• Backup monitoring and where required, liaising with third party support for fault resolution;
• The (Lifecycle management) Implementation, configuration, maintenance and decommission of hardware devices and virtual machines on both VMware and Hyper-V platforms across multiple datacentres.

Skills and Experience:

• Previous experience of managing a technical team and setting tasks and objectives;
• Excellent organisational skills with an ability to work to tight deadlines and manage priorities;
• Experience of working to ITIL process and guidelines;
• Good understanding of security patch management processes and tools;
• Experience working within a dedicated IT department;
• An understanding of Virtualisation and backup technologies;
• Excellent communication skills both oral and written

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.