About Swiggy Instamart
Swiggy Instamart is India’s pioneering quick-commerce platform, redefining convenient grocery shopping
across the nation. Operating through a vast network of over 1,200+ dark stores and high-capacity
megapods across 100+ cities, Instamart delivers an extensive selection of 30,000+ items in just 10 to 15
minutes. Powered by Swiggy's proprietary fulfillment technology and dedicated delivery fleet, Instamart
is on a mission to build the future of convenience retail by making everyday shopping instant, seamless,
and delightful.

Role Overview
As a Store Manager (Senior Executive – RBP), you will take full operational ownership of dark store
performance, daily fulfillment workflows, and team management. You will turn raw operational metrics
into smooth daily execution, maintaining high service SLAs, store hygiene, and an exceptional customer
experience.
Key Responsibilities
● Operational Discipline & SLA Management Manage end-to-end inbound, picking, packing, and
outbound fulfillment workflows while strictly adhering to SOPs. You will continuously track
real-time store metrics to spot bottlenecks early, optimize labor and packaging resources, and
ensure fast order turnaround.
● Customer Experience & Dark Store Quality Maintain high service quality by ensuring accurate
packing, zero order damage, and strong speed perception. You will conduct routine pod audits
covering cleanliness, food safety, and overall dark store hygiene, using continuous feedback to
elevate customer metrics.
● Team Leadership & Demand Planning Guide, coach, and motivate store executives during
regular shifts and demand surges. You will analyze volume trends during peak seasons or
holidays, adjust shift allocation accordingly, and train staff on SOP changes and safety protocols
to protect service quality under pressure.
● Hiring & Team Building Participate actively in sourcing, interviewing, and onboarding
high-quality store associates and support staff to ensure optimal headcount and seamless scaling
during growth.
● Coaching, Engagement & Performance Management Conduct deep-dive performance
assessments to identify root causes of underperformance within the team. Drive structured
coaching, continuous feedback, team engagement initiatives, and empathetic motivation to lift
poor performers and maintain high team morale.
● Rostering & Resource Scheduling Design and manage accurate shift rosters, balancing peak-hour
coverage, absenteeism buffer, shift rotations, and labor cost optimization to ensure zero floor
disruptions.

● Central SOP Execution Drive zero-tolerance compliance with centrally issued Standard Operating
Procedures (SOPs) across inventory handling, picking, packing, and safety protocols.
● Kaizen & Continuous Improvement Foster a culture of continuous improvement (Kaizen) on the
dark store floor by identifying incremental operational waste, removing process friction, and
driving floor-level workflow innovations.
● Customer Obsession Champion a customer-first mindset across all store operations, ensuring
zero compromise on item freshness, packaging integrity, and customer satisfaction metrics.
● Data Analytics & Dashboard Management Leverage live operational dashboards, tool metrics,
and historical data to track performance trends, diagnose workflow failures, and make real-time
data-driven decisions.
● Fast Order Turnaround & OTIF (On-Time In-Full) Drive hyper-fast order processing without
sacrificing accuracy, taking end-to-end accountability for achieving high On-Time In-Full (OTIF)
delivery metrics with zero damaged or missing items.
Key Competencies
● Operational & Analytical Mastery: Deep understanding of dark store workflows and SLA
management, paired with the ability to interpret dashboard data to solve root-cause fulfillment
issues.
● Leadership & Agility: Strong team coaching, conflict resolution, and the flexibility to adapt
workflows seamlessly during high-volume spikes or sudden operational changes.
● Quality Focus & Integrity: Unwavering focus on hygiene, packing accuracy, and store safety,
backed by high standards of personal ethics and operational accountability.
● Customer Obsession & OTIF Excellence: Relentless dedication to order accuracy, speed, and
overall customer satisfaction through disciplined central SOP execution and Kaizen initiatives.
● People Management & Talent Development: Expertise in hiring, effective rostering, structured
coaching, and motivating team members to consistently meet floor expectations.

Benefits & Perks
Monthly Performance Incentives | Medical Benefits | Fast-Track Career Growth within Swiggy Operations

Graduation Mandatory

NA

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.